Content Management and Capture

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  • 1.  9.1.9 Datacp Rulerunner manager takes 35+ seconds to load

    Posted Thu August 17, 2023 11:47 PM
    Edited by K Mohan Thu August 24, 2023 06:27 PM

    Is anyone else experiencing this? We installed latest Datacap on 2019 Windows servers. However, every time we try to bring up rulerunner manager (RuleRunnerConfig.exe) to make any changes to Ruleruuner settings, it takes 35 seconds to load. Previous versions only took < 1 sec.

    Application manager, Datacap server manger etc are all fine and load fast enough.

    Could this be an issue with the hardware on the new VM? or an issue with the .exe itself?



  • 2.  RE: 9.1.9 Datacp Rulerunner manager takes 35+ seconds to load

    Posted Fri August 18, 2023 04:20 PM

    Try right click and run as admin? 
    Use a DOS command prompt. CD to \\datacap\taskmaster

    Run the rulernner.exe and you will see a series of pop up boxes which mimic the GUI launch.   See if that take 35 seconds to launch the executable. 

    The only other thing I can think of is the RR server just trying to locate the TM server via the network or trying to look for your Datacap\taskmaster\Rulerunner.xml. 

    Point your xml locally to see if that helps. 



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    Blue Devil
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  • 3.  RE: 9.1.9 Datacp Rulerunner manager takes 35+ seconds to load

    Posted Fri August 18, 2023 04:43 PM

    Thanks for the reply. It takes 35 sec even in Command prompt and running as admin. he executable is RulerunnerConfig.exe. and I am running it from Datacap/taskmaster location itself. I am not even trying to start Rulerunner process yet, just wanted to bring up the rulerunner manager to check log settings. It takes 35 seconds even if the rulerunner is already running to bring up rulerunner manager



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    Mohan
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  • 4.  RE: 9.1.9 Datacp Rulerunner manager takes 35+ seconds to load

    Posted Mon August 21, 2023 11:28 AM

    Only this RR server having this issue?  Others are okay?   Maybe disable any antiviruss scanning?



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    Blue Devil
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  • 5.  RE: 9.1.9 Datacp Rulerunner manager takes 35+ seconds to load

    Posted Mon August 21, 2023 02:35 PM
    Edited by K Mohan Thu August 24, 2023 06:27 PM
    All are the same. Checking with sys admin about background/security processes possibly interfering with the launch of exe files. Thanks