Content Management and Capture

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  • 1.  9.1.9 datacap - 'Hold' batches not visible to other team members

    Posted Thu August 03, 2023 03:59 PM
    Edited by K Mohan Fri August 04, 2023 12:13 PM

    We recently upgraded to 9.1.9 version and previously, users were able to put manual Verify batches on hold and other team members were able to process them. After the upgrade, team can only see their 'hold' batches , but not others in "Verify' shortcut. However, they do appear in "All" shortcut.

    Is there a setting that can fix this issue? 



  • 2.  RE: 9.1.9 datacap - 'Hold' batches not visible to other team members

    Posted Fri August 04, 2023 12:01 PM

    Most likely the manual for hold or hold setting for shortcut setting on your task. 



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    Blue Devil
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    Original Message


  • 3.  RE: 9.1.9 datacap - 'Hold' batches not visible to other team members

    Posted Fri August 04, 2023 12:22 PM

    Thanks Blue Devil. The settings haven't changed since the older version and the verify shortcut is set to Manual.

    Datacap desktop should show both pending and hold batches with this settings. It still does, except for the batches held by other users.



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    Mohan
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    Original Message


  • 4.  RE: 9.1.9 datacap - 'Hold' batches not visible to other team members

    Posted Fri August 04, 2023 05:57 PM

    Hi Kavitha,

    We had the exact same issue with Datacap 9.1.8. IBM at that time confirmed that this issue was reported by other customers as well. They gave us a hot fix.

    Also, this was fixed in 9.1.8 iFix02, however I am not sure about 9.1.9. Please open a case with IBM



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    Varun Gupta
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    Original Message


  • 5.  RE: 9.1.9 datacap - 'Hold' batches not visible to other team members

    Posted Fri August 04, 2023 07:06 PM
    Edited by Blue Devil Mon August 07, 2023 12:10 PM

    Probably the same.  Need to add a DcDestkp.ini file.
    See 

    https://www.ibm.com/docs/en/datacap/9.1.8?topic=dda-enabling-supervisor-mode-specific-stations-in-datacap-desktop



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    Blue Devil
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    Original Message


  • 6.  RE: 9.1.9 datacap - 'Hold' batches not visible to other team members

    Posted Mon August 07, 2023 10:51 AM
    Edited by K Mohan Tue September 26, 2023 10:41 AM
    Thank you Varun and Blue Devil. The .ini file fixed it.