Robotic Process Automation

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Start Browser

  • 1.  Start Browser

    Posted Mon September 06, 2021 11:02 AM
    Hi guys, I have a problem with Start Browser in chrome; it does open but it takes 2 minutes to do; this doesn't happen with mozilla or explorer. Anyone know what can it be?



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    Paula Alejandra Rodriguez Roman
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  • 2.  RE: Start Browser

    Community Leadership
    Posted Thu September 16, 2021 06:26 PM
    Hi Paula,  I asked some experts on the team. 

    One option is to look at the studio.log. Sometimes new versions of chrome take a while the first launch, but then should speed up after that as it just verifies the version.

    If you are seeing a problem with every launch every time, I would contact support so they can go help look at logs.

    Thanks for your question!


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    Stephanie Wilkerson
    IBM
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  • 3.  RE: Start Browser

    Posted Fri September 17, 2021 03:44 PM
    Hello, thanks for your answers!!!! 

    The problem still persists, every time I open the browser it takes 2 minutes, by the way, the google driver it was already updated; I have noticed a couple of things that I think are also affected by the same problem.

    The first one, I cannot access the study directly, this error appears:


    so, I have to change the license and access from the Launcher and then, 


    change the license back to the studio license, so I can access:

    The second one, I can't send emails:

    This error appears: "A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 173.194.215.109:993"

    I think everything is related to some network or access problem? I do not know; I have done the same on another computer and everything works perfect, so I have no idea what might be failing on that computer


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    Paula Alejandra Rodriguez Roman
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  • 4.  RE: Start Browser

    Posted Fri September 17, 2021 09:49 AM
    Hi, Paula.

    I think it could be related to the webdriver being used for chrome. You could try to update the chromedriver.exe file with a new one (corresponding to the Chrome version on the machine). Here in the documentation you can find instructions on how to do this. Pay close attention to the "Enable hidden files and folders view in Windows Explorer" bit since you will be able to see the folders only after enabling this option.

    Regards,


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    Vinicius Marques
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