Robotic Process Automation RPA

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Out of Licenses Error in RPA

  • 1.  Out of Licenses Error in RPA

    Posted Fri July 02, 2021 07:55 AM
    Hello all, I have been working on the trial license of RPA since the 16th of June but since yesterday (1st July), I am getting out of licenses error in RPA:
    The trial license is supposed to work till 15th July. Is anyone else facing this problem?

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    Subhankar Hore
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  • 2.  RE: Out of Licenses Error in RPA

    Posted Fri July 02, 2021 08:06 AM
    When you open the mentioned page in the message, what does it show?

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    Joba Diniz
    Product Manager
    IBM
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  • 3.  RE: Out of Licenses Error in RPA

    Posted Fri July 02, 2021 10:04 AM
    Hi Joba, it just says that I have an activated license.

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    Subhankar Hore
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  • 4.  RE: Out of Licenses Error in RPA

    Community Leadership
    Posted Fri July 02, 2021 08:22 AM
    Hi Subhankar, 
    We are seeing this sometimes this week (with VMs or other reasons. Can you message me the Tenant ID and which region you are on and we will send to provisioning to fix?

    Thanks and sorry that happened!

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    Stephanie Wilkerson
    IBM
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  • 5.  RE: Out of Licenses Error in RPA

    Community Leadership
    Posted Sat July 03, 2021 11:57 AM
    Subhankar  I sent a message requesting more details as asked by the licensing team. Thanks.

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    Stephanie Wilkerson
    IBM
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  • 6.  RE: Out of Licenses Error in RPA

    Community Leadership
    Posted Thu July 08, 2021 10:24 AM
    Subhankar, I am following up. Did you get a resolution?  Thanks

    David

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    DAVID Jenness
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  • 7.  RE: Out of Licenses Error in RPA

    Posted Wed July 21, 2021 09:52 AM
    I had a similar problem. Have you solved it yet?

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    DELTA HÀ NỘI
    CEO
    Công ty TNHH Cơ điện Delta Hà Nội
    Ha Noi
    0986.122.389
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  • 8.  RE: Out of Licenses Error in RPA

    Community Leadership
    Posted Thu July 22, 2021 03:53 PM
    Hi Delta, I don't think my reply got posted yesterday, but if you still have issues after trying what @chris brickhouse has suggested, we can look at your license. I would need you to send me a message with all of the license key and tenant information as we did not see it on the list. ​

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    Stephanie Wilkerson
    IBM
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  • 9.  RE: Out of Licenses Error in RPA

    Posted Thu July 22, 2021 03:40 PM
    Hi, here are some fixes for this issue that have worked for me in the past:
    "Out of Licenses" error on version upgrade for IBM RPA:
    Restart machine
    Restart IBM RPA Agent from Service Manager
    If your computer is not listed in web client -- config -- computers:
    1. Log in to the Web Client.
    2. In the side menu, go to **Configurations > Computers**.
    3. Search for your computer.
    4. If your computer does not exist: Click the **New Computer** button and add your computer.
    - Just the name is important.
    5. Click **Actions > Download certificate**.
    6. After downloading the certificate: execute the certificate to install it.
    https://localhost:8099/web/en-US/license to check License Status

    Usually just performing steps 1-6 fix the issue for me. Sometimes you just need to install the certificate through your web client again.

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    Chris Brickhouse
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