Business process automation can be described as the use of technology for the execution of recurring tasks or processes in a business where manual effort is replaceable. It is also described as digital transformation or business automation. Business process automation aims to increase efficiency, maximize cost, increase both service quality and delivery and streamline processes.
Business automation complexity analysis in different sectors
A business process involves a series of actions taken by a set of stakeholders in a sector to bring about a common goal. What this means is that business process automation is obtainable in all sectors including health, real estate, petroleum sectors among others. To accomplish the business process, there is a need to consider a wide range of factors including the need for a virtual business address.
For its application, let’s consider its use in the health sector.
Struggles in the effective use of ICT
Business Process Management Systems (BPMS) have been around now for more than two decades. In addition, the continuity of care has been a subject of discussion for about half a century. Despite all this, it is disappointing to realize that some healthcare organizations still struggle with the effective use of ICT to bring about better services to patients. Sometimes, it is a total or partial lack of ICT. In other cases, it is the misuse of technology. Nevertheless, any of these coupled with the strict organizational structures of healthcare units make it even harder to optimize processes with ICT. Over time, this usually results in problems.
Hazards
Apart from the above, another crucial area when it comes to the complexity analysis of business process automation in the health sector is the hazards associated with it. By this, we are talking about the negative effects of its use on the patients that have been reported. What this means that patients might end up being caused further health risks, even more than they came with.
Finding the balance between business process reengineering and the introduction of ICT
It is indeed undeniable that what is most needed is a balance between Business Process Re-engineering (BPM) and the use of ICT which is something usually difficult to achieve. The reason for such difficulty is that it usually involves several and mutually related important success factors like management commitment, user training, and lucid and tangible objectives. There may also be challenges with finding a sponsor for the business process reengineering project.
Success stories of business process automation
It is important to note that there have been success stories of the use of automation for process activities and the healthcare industry. When it is successfully implemented, it can help to improve the management of recorded information about patients. It can also assist to improve clinical workflow in respect of the storage and retrieval of information.
Furthermore, where the use of automation for process activities is effective, the processes become subject to less critical success factors. This is a commendable result as the main aim is to attain an operational return on the small parts of the process as well as single activities. A relevant example in this scenario is the use of business management in the process of modeling and improvement of telemedicine as well as home healthcare processes. In addition, another example is the use of business process management to enhance the performance of certain single clinical tasks (for instance, conducting a diagnosis).
Based on the information above, you now realize the complexity analysis of how business process automation works. So, if necessary, don’t hesitate to take advantage of this automation to boost your business.
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