Senior care is approaching a crisis. Baby boomers are retiring, and some are heading into senior homes. The population of the United States is growing, and with it, its elderly population — almost every geographical area across the country has grown in its percentage of older residents, some significantly.
Residential demand is growing, and it’s stressing the system. Caregivers are dealing with large numbers of seniors. Budget cuts are rampant. There is already a nursing shortage, and it’s going to get worse.
There’s no one solution to all of these problems, but there are solutions to individual issues.
Technology has helped create efficiency and build collaboration in many industries. Happy Seniors aims to bring the same type of platform that helps big companies remain organized to senior resident care. The company has created a management system that uses data collection and collaboration to ease the burden on caregivers and seniors alike.
Nurses and other caregivers in long-term care facilities are often stretched thin, and keeping records is one of the first things that can go by the wayside. The emphasis has to be on providing care, keeping people safe and healthy, and making sure they get the attention they need.
The activity tracking built into Happy Seniors is designed to alleviate that. Each caregiver can electronically track information that’s important to each resident and see a full history of their activity.
Let’s look at a possible scenario. Caregiver Amanda visits Joe in Room 204 to check on him and bring him his medication. She quickly notes that he was in a very good mood and that he received his dose and records this information on an easy-to-use interface.
The next day, caregiver Tom is on duty, and he visits Joe to check on him and bring his medication. Tom can see what Amanda added yesterday quickly and easily without having to physically reference notes that can be lost.
Joe’s family hasn’t called in a week or so and his knees are bothering him, so he’s in a bit of a bad mood. Tom notes that Joe was not in as good of a mood as Amanda had noted yesterday, records that he’s having some trouble with his knees, records he received his medications, and suggests that they schedule him for a checkup at the doctor.
This seamless flow of information and tracking allows for a quicker response to such issues. Tom can easily add the checkup as a calendar event easily or create a task in the platform to find out when they can make an appointment.
Reminders and Alerts
This touches on one of the most important features of Happy Seniors: creating reminders and alerts.
Reminders can be assigned to individual caregivers to give them an easily accessible tool to guide their day. In a busy environment where staff may be overwhelmed, having a centralized system for these prompts can help smooth the transitions where some caregivers may be missing key information from another shift.
Caregivers can set reminders and alerts for themselves, create general reminders or tag the person on duty at the time the reminder will go off.
Alerts can be set to make sure an action item happens at a specific time — say, a resident moving into a room or a family coming to visit. Some items may be put in without a specific time required, just to make sure it gets done somehow. Others may be more immediate. Critical alerts may be used for specific requests that need to happen in a certain time frame, such as “change Joe’s diet after knee surgery”.
Centralized Team Communication
By far the biggest benefit of Happy Seniors is the way it centralizes things that might have been done in an ad hoc manner or not at all. Instead of all caregivers having to give each other their phone numbers to communicate or talk in the hallways, the platform allows everyone to message each other. This also reduces the chance of someone missing an important update regarding a resident.
Instead of using a paper calendar or a shared Google Calendar to track events, there’s a calendar functionality built in. Instead of individual paper records or having to manually enter data into a computer, there are easy ways to add notes and records that can be seen by everyone that needs to see them.
Happy Seniors reduces friction. And it does it in a way that many companies are already familiar with. It integrates many functions similar to a CRM system. There may be systems already in place to track and control what’s going on, but bringing them all under one roof has a “force multiplier” effect.
Friction and errors are reduced because of the ease of use of a modern system. Information silos can be broken as more people have access to the data they need — and information control can be tailored more individually as well. Suddenly instead of having to rely on 10 systems to do everything that’s needed in a long term care facility, supervisors and caregivers alike can lean on one.
But Happy Seniors isn’t finished yet. There are plenty of functionalities that they are working to build in — such as Apple Watch and Alexa integrations, digital document signing, direct messaging with family members, and more.
Senior care can benefit from many of the same things that CRMs have given to businesses. Happy Seniors is designed to make that happen. And even without many of the more exciting developments, it’s a robust, secure, capable platform for senior care facilities everywhere