To get more value from IBM ECM System Monitor we recommend an event integration with the central monitoring and service management tools, e.g. ServiceNow. This enables your IT Operations to immediately respond to any critical event occuring in the Business Automation platform 24/7. How this is done is described in the Field Guide "Integration of ESM V5.5.5.x with Service Management tools like ServiceNow" here in the Library.
https://community.ibm.com/community/user/automation/viewdocument/servicenow-integration-of-ibm-ecm-s?CommunityKey=2b67f465-a5fe-4a66-ad25-f5e767b607e3