Automating Your Business

 View Only

IBM Champion Spotlight: George Warner, TechXchange Speaker

By Gabriel Marte Blanco posted Wed August 23, 2023 11:25 AM


IBM Champion @George Warner

 We will be spotlighting our IBM Champions for Automation regularly in our community so you can meet them and learn from their amazing experiences.  This week meet IBM Champion  George Warner.  He is the Chief Content Evangelist and founder of Horizon View Services and has been a Champion since 2020, plus a FileNet/IBM client for 20 years prior.

He started with Enterprise Content Management products, digitizing and revolutionizing processes - what took days was reduced to minutes! Then, he expanded to workflow and Case Manager and then encompassed the entire Business Automation (BA) stack.

Focus on Public Sector:

George’s favorite advocacy is evangelizing, whatever the venue, to help the Public Sector understand the value that BA can deliver to business processes. His favorite opportunity is to work with an organization to take the germ of a BA idea/need and to turn it into a vision of what is possible and to help the team deploy that vision into reality. 

What drives George to give back to the technology community and that led to him becoming an IBM Champion? “My roots are in the Public Sector. While we are a vital piece of society’s fabric, we are chronically underfunded. Yet we are held to Amazon-like standards. Also, there are critical negative societal impacts if we cannot deliver a service, be it unemployment or child safety. My advocacy is twofold: to help Public Sector entities understand what is possible in terms of digitization and automation.”

Current challenges: 

These issues are “especially true in the post-COVID era since the public sector workforce has not returned or large percent is due to retire.  Without digitization or automation, the needed services cannot be delivered. The other component is for the Public Sector to speak as one entity and aggregate our business and technical needs so that these can be addressed and resolved more quickly.”

A recent example:

Of the dozens of processes that George and his team digitized, the one that stands out is the need to conduct background checks for adults who want to be adoptive/foster parents or to work with children.  As a paper process, 30 staff with 300 file cabinets could not meet their 30-day SLA. For example, manual fingerprint checks took up to 4 months.  By implementing Capture, Content Manager, and Case Manager, that process was transformed to 16 knowledge workers who knew the status of each case and could process them in under 30 days.  Digitized, the fingerprint checks were now completed in an overnight. Any time you have an opportunity to protect children from potential abuse and its multigenerational impact on society is a good day.   

See George in Action!  

He will be presenting at TechXchange in Las Vegas.  Be sure to join him to learn more:

Real Insights from Real Clients: IBM Business Automation Solutions in Action

Session # 5319:  Sep 13, 1:15 PM - 2:15 PM PDT

  •  Navigating the journey from finding a suitable technology to its deployment can be challenging, especially when it comes to securing the necessary funding. This session, led by George Warner, a 4-time IBM Champion and an expert in the field, aims to guide attendees through a methodology to build a robust business case that quantifies the benefits of deploying technology. Using Content Services on AWS as a specific example, this methodology can be extended and applied across different scenarios. Learn how to effectively frame a business case to secure funding and deliver tangible benefits to your organization, with insights from the mastermind behind the largest ECM Public Sector deployment in the US.

Securing Funding for Tech Deployment: A Content Services on AWS Business Case Guide

Session number: 4867; Sept 12, 9:15 am to 10:15 am

You can’t get funding without a business case.  In the session, George will show you:

  • How to ballpark the true cost of a business process. Typically the true cost is 10x to 100x more costly than envisioned;
  • Why a file cabinet is the most expensive item in the office, costing your organization thousands of dollars per year per file cabinet.

Lightning Round with George!

  • What would be your superpower and whyI wrestled in high school. I learned that success comes from tenacity and perseverance. In life, if I truly applied these, things were successful. If I didn’t, they weren’t.
  • Ice cream or cake? Ice cream
  • Cats or dogs? Yes
  • Summer or winter?  Winter. My favorite day is the day after a Nor’ester drops 1 to 2 ft of power snow. Time to go skiing.
  •  Morning or evening? Morning
  • eBook or paper book? Ebooks.
  • TV shows or movies? TV murder mystery shows
  • A night out or a night in? Streaming in
  • Cannonball into the pool or dip a toe in first? Cannonbaaallllll!
  • Go-to karaoke song? Taxi by Harry Chapin (“I stashed the bill in my shirt”)
  • Drive or fly?  Up to 600 miles, drive/train. Otherwise, fly.