watsonx Orchestrate

The business landscape has seen a pretty significant shift in terms of needs and priority (do the words "Great Resignation" or "Remote work" sound familiar?). Pair that with staggering statistics showing major workforce transformation - 4.3 million people have quit their jobs in the United States, a pandemic-era record - growing complexity and labor shortages and we have a recipe for chaos and dysfunction.  

IBM watsonx Orchestrate solves the hassle of your everyday work pains by providing you and your team with your very own digital employees (Orchestrate) to automate, manage, and optimize work.  

With digital employees, you can eliminate the copy and pasting, clicking from system to system, and countless hours spent on learning and training. Orchestrate can learn new skills, collaborate with teammates via natural language, and showcase the ROI, scaling the impact of current employees in minutes without increasing the cost.   

Continue reading or check out the information below for some examples of how we envision teams from finance to sales to human resources will be to see value with digital employees from IBM watsonx Orchestrate. 

A digital employee is an employee.  

Orchestrate's digital employees are where the magic happens. But what makes them so unique? Digital employees possess three key elements: 

So what do these mean? Identity refers to a digital employee's ability to possess its own credentials to perform actions within a system. For example, you can make a user in Salesforce for your digital employee and assign it the permission of a Salesforce Admin so it can perform Admin level tasks. This ensures you are able to provide the appropriate permissions for your digital employee. However, identity is two-fold. It also means your digital employee is able to identify who it is working with so it can ensure it only provides the appropriate capabilities or data visibility to that individual to protect the business.  

Planning refers to a digital employee's ability to mix and match skills on the fly to achieve the desired outcomes. A great example we like to give is the command, "Email the sales quote to Ben." While this seems like one skill - sending email, it is really composed of two skills - looking up an email address for Ben and sending the email. Orchestrate is able to intelligently sequence these skills to perform the action.  

Lastly, context. Context is the idea of memory or remembering and ensures you don't have to start from the beginning every time you engage with your digital employee. Building on the previous example, I could say something like, "Email the sales quote to Ben," followed by, "create a task in Asana for him to approve the sales quote." Because of context, the digital employee is able to know and retain that you are still talking about Ben and perform the requested action.