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Imagine stopping by an architect’s office and you get invited to see how a large project is unfolding as it happens. Mike Prentice used to train IBM Business Partners on how to design and build case management systems. He’s led Certified Information Professional classes for the Association of Intelligent Information Management (AIIM), and now he’s Director of Solutions for Pyramid Solutions, where he’s putting his knowledge to work for clients.
Mike was in New Orleans for the annual AIIM Conference in April, where I asked him if he would share a project for Automation Exposé. And it's on! This Thursday, June 22 at 11 AM ET, Mike has agreed to let us look over his shoulder at his current project, a case management solution for an insurer who started the project to automate its manual underwriting process and upgrade their aging technology at the same time.
“This is a pretty classic opportunity. The company knows that’s its process is outdated and inefficient, and their technology is getting archaic,” Mike reports. “While we haven’t finished the project, what I can share with your viewers is how we approached the opportunity. I’ll take you through the requirements gathering phase, the steps involved in technical design and how I’m using the Case Management tools inside IBM Business Automation Workflow to solve real business problems.”
Being a teacher by nature, Mike says sharing this project at a specific point in time is a great way to understand what he calls “the joy of Case Manager.” While every project begins with a goal and a vision for success, Mike points out that this project continues to evolve as he works with the client team and together, they are discovering new elements and new opportunities for automation.
Mike is a passionate Automation expert; he’s extremely frank and always illuminating, and I’m looking forward to a fantastic episode of “Automation Exposé.” Click here and press the RSVP button to attend.