In 2022, our North American user groups requested a monthly series where an architect / project manager presents an Automation application deployed and in production and takes questions from the audience. The BA Community has embraced it and we’re back with Automation Exposé in 2023 on February 16 at 11 AM ET with a recent story featuring on of the largest title insurance companies in Canada. Click here and press the blue RSVP button to attend.
Geoffrey Hamm is a BPM Architect and Senior Account Executive for Salient Process, an IBM Business Partner that specializes in Business Automation. In 2019, after years of technological investment and growth, the title insurance company was looking for a way to streamline many of the processes required to deliver a great customer experience. “Over the years, with many custom-built tech projects, their core business processes had become more and more complex,” attests Hamm. “There were older legacy systems that needed replacing and there were more recent elements that perhaps weren’t integrating as well as they could be. They needed to do an enterprise-wide evaluation.”