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Public Sector User Group at Community Day – See The Claims Automation Solution Built for the Veteran’s Benefit Administration

By DAVID Jenness posted Tue November 02, 2021 10:04 AM


Here comes IBM Community Festival, Nov. 8, 9, 10 and 16, 17. It’s a celebration, a virtual gathering, and a chance to update our user Communities on what’s going on with the software and solutions they use every day. There are keynotes, roadmap sessions, Lightning sessions, workshops and even some fun, spread out over every time zone, so people from all over the world can participate real time. To learn more and see the full lineup of sessions, go to ExpertTV and join by clicking here.

IBM Community Festival has two full days set aside for User Groups.  As you can imagine, the pandemic has been tough on user groups who thrive by getting together in person to share best practices and support each other. Fortunately, Community Festival has inspired several IBM Business Automation user groups to have an “Open House,” to share their mission and values and hopefully, attract new membership. 

The Public Sector User Group has put together a special one-hour session that offers an inside look at an Automation solution built for the U.S. Veteran’s Benefit Association. PSUG President George Warner will welcome all at 11:30 AM ET, November 8, with a review of the group’s mission and a recap of all that’s been accomplished. “Public sector is an industry that doesn’t compete with each other in any way,” he says. “We are all about sharing information, best practices and helping each other move forward with automation.”

Indeed, the group has met with IBM executive leadership several times to push their specific agenda, they’ve worked on defining use cases for new offerings, and they’ve advocated for specific members, who’ve needed extra help.

Not only will this session acquaint you with the group and its benefits, but special guest Lindsay Elliott-Foose, Senior Managing Consultant for IBM Consulting, will share lessons learned from building an Automated Claims Document Processing solution for VBA that incorporates robotic process automation, Datacap capture, Cognitive capture and workflow to help veteran’s get their benefits paid faster.

If you want a sneak preview of the solution, here is a 6-minute demo...