2. In addition to the new acquisition, near the end of 2020, IBM announced a new partnership with Process Mining vendor MyInvenio, for Cloud Pak for Automation customers to be able to accurately measure and reveal existing bottlenecks and potential areas for automation with associated cost-savings. Also created for the DBA Summit, here’s a quick look at how Process Mining works.3. The major IBM Content Services announcement of the second half of 2020 is Automation Document Processing, a cloud-based, AI powered document processing solution that automates classification and extracts data and yet is easy for a business analyst to set up. Here is a sample of what it looks like for a user to set up new documents in an excerpt from the DBA Summit in November.4. One of the great benefits of the Cloud Pak for Automation platform strategy is data can be gathered across all elements of the platform and AI applied to determine where to make improvements and where to shift resources, if needed. Business Automation Insights delivers the AI and in June, we saw the new dashboards for BAI and a thing of beauty they are. 5. When you combine rule-based Decisions in Operational Decision Manager with Machine Learning, the synergies between the two enable an organization to supercharge their decision models. This demonstration from the DBA Summit shows you a great example. 6. At the end of the first quarter, IBM released Automation Mobile Capture, a huge step forward for document capture on a mobile device, built from the ground up to make self-service capture easier than ever. This demonstration from an IBM-AIIM Event in June shows what you can do.7. With the continual growth of video as business content – fed by security cameras, drone footage, police bodycams, video conferencing, video training and many other business uses – organizations need a way to classify, index, store and search video just as they do documents. IBM’s new Enterprise Video Streaming service puts these capabilities into IBM Content Services (FileNet). Have a look here.
8. One of the great benefits of the Cloud Pak for Automation platform strategy is data can be gathered across all elements of the platform and AI applied to determine where to make improvements and where to shift resources, if needed. Business Automation Insights delivers the AI and in June, we saw the new dashboards for BAI and a thing of beauty they are. 9. Salesforce has become the dominant customer relationship management platform in the world, and yet its ability to manage content is rudimentary at best and doesn’t meet the needs of the world’s highly regulated industries. Previously, content administrators would have to devise a two-pronged content management strategy, but the new Salesforce integration, announced in the spring, puts FileNet “under the hood,” handling content retention, security and compliance, and yet it’s invisible to most Salesforce users. See it working here.
10. In the Age of Information, being able to protect that information has become a prime concern. HIPAA, GDPR and a wave of new laws around the world are heightening the stakes for organizations and creating new demand for capabilities like Document Redaction. This is the right capability for our times. Have a look.
This is not a complete list, but represents just some of the amazing work turned out by the DBA team in 2020. Plans for 2021 are even more ambitious. I can hardly wait.#CloudPakforAutomation#ContentServicesandCapture#DecisionAutomation#TaskAutomation(RPA)#WorkflowAutomation