Automating Your Business

Two Questions About Automation on IBM ExpertTV - We're Off and Running

By DAVID Jenness posted Thu November 19, 2020 09:13 AM

  


In October, I launched a series of conversations about Automation on IBM ExpertTV in October called “Two Questions About Automation.” It's important to talk about best practices and strategies, but who has time?  I thought two questions might be a good way to focus on what’s essential. After my first month, I have two thoughts (of course) on the experience:

  1. My “casting” department has been brilliant.  All my guests are masters of the Automation domain and each rose to the challenge of distilling what they know on a topic into two answers, rich with information. I thank them for their knowledge and especially their skill at articulate succinctness.
  2. Having the live follow-up post show discussion keeps me honest.  I try to come up with the best two questions for my guests, but as we know, one good question leads to another. Having the live open Q&A follow-up gives my audience a chance to dig deeper into certain points made in the opening segment.

The good thing about the short form is you can curl up with a mug of hot tea and binge a few of them up for a concentrated master class in designing, deploying and managing an Automation program.

I began the series with George Warner, who built one of the world’s largest and most successful automation implementations at New York State. I asked George how to successfully stand up an application in a large organization and he was very prescriptive and practical. I followed up with a question about how Automation can help the Public Sector in tough times. His wisdom and experience shines through his answer. 

Two Questions About Automation with George Warner

My interest in technology has always been how it impacts people, so the only thing I knew about IT architecture is that it’s why the world’s largest organizations choose IBM. I needed a guest who could help me understand this and I found it in IBM’s Senior Architect for Content Services, Mike Winter. Mike was responsible for the design of FileNet Content Manager over a dozen years ago and is still one of the go-to guys for big installations. The two questions I asked him are “Why is architecture important?” and “Where does IBM architecture go from here?” You have to hear him tell it!

Two Questions About Automation with Mike Winter

For me, this series is a way to explore the Big Questions in our industry. What is a good strategy? How do you succeed in a complex endeavor?  But there’s an even more common question in our industry and that is: “Where do I start?” For that question, I went to Mike Prentice, Director of Modernization and Automation at Integro, an IBM Automation Business Partner. Mike has been advising Business Partners and Customers for more than a decade in a full range of enterprise software deployments with a specialty in process automation. So I put it to Mike, “Where should an organization start?” and followed up with “How can an organization get the most value out of automation?”  It lead to a great conversation about “Customer Journey Mapping.”

Two Questions About Automation with Mike Prentice

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