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Notifications application in Manage (where will they show up and how to configure)

  • 1.  Notifications application in Manage (where will they show up and how to configure)

    Posted Wed February 21, 2024 06:44 PM

    I'm trying to figure out how to configure notifications in Manage using the Notifications app. I used the SRNOTF notification that came out of the box as an example. It will send notifications whenever an SR status changes to RESOLVED or CLOSED.

    I used the Notification User Subscription action to subscribe users to the "channel" and then I resolved an SR on the service Requests app.

    I confirmed it created one notification for each subscribed user by checking the User Notification action (the table is OSUSERNOTIFICATION). Each notification has a resource link containing the full JSON to the SR transaction which is great.

    My question is where does these notifications show up? I feel like I'm missing a configuration somewhere to tell Maximo how to consume these messages. On the subscription action there's a field for an end point but I'm not sure which endpoint to use. I also noticed there is a Message Template configure on the notificcation containing the SR attributes to use when sending the notifications out (it will probably use the JSON as the source).

    Any help is much appreciated!



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    Henrique Faria
    Senior Consultant
    Cohesive
    1 403 570 1700
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  • 2.  RE: Notifications application in Manage (where will they show up and how to configure)

    Posted Thu February 22, 2024 03:49 PM

    Try it after deactivating the subscription.



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    hmzii hassa
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