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 Disabling login page on Service Desk

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Michele Haggar's profile image
Michele Haggar posted Wed October 02, 2024 10:43 AM

We have noticed this new option on the Service Desk settings page in the Service Desk for our instance.

It says that it bypasses and goes directly to SSO. We use Frontdoor for our SSO, and wanting to make sure that this will work as I am thinking it will work, and not try to bypass and send us into an IBM SSO page (which we sometimes get now and have to clear the cache to stop).
Thanks,

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Beth Lewis's profile image
Beth Lewis posted Thu October 03, 2024 09:01 AM  Best Answer

Yes, it works as you think it should.

If Service Desk has SSO enabled, this checkbox allows to hide login/password option for login. Only the SSO option will work.
If Service Desk (and Targetprocess) uses Frontdoor as SSO option, then after enabling this checkbox the users will go directly to Frontdoor for authentication.


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Beth Lewis's profile image
Beth Lewis posted Wed October 02, 2024 03:05 PM

Hi Michele, thanks for your question. Let me ask the team to see if anybody has experience with this and I will get back to you


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