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  • 1.  ServiceNow CMDB, BMC ADDM, Microsoft SCCM and Flexera working together

    Posted Fri November 20, 2015 06:32 PM

    Some more input/feedback on this topic.

     

    I had another good discussion with a customer today.  They use a number of tools for asset discovery.
    capture config.PNG

    As you can see from the diagram, they feed everything they can into a ServiceNow CMDB.  They use BMC ADDM to discover data on servers and network equipment.  It can identify virtual servers, and associate those virtual servers to their host.  It also will define the storage volumes mounted to a physical server, along with GB allocated and GB used.  Number of CPU's, Number of Logical Cores, and number of threads from each logical core is all in there as well.

     

    They use SCCM  to discover end user PC  items, and the applications on those.  They have a third tool from Flexera Network Management that does discovery on some other end user PC hardware.  I'm not sure why Flexera is employed for this, can Microsoft SCCM not discover mac's and ipads?

     

    One of their big challenges is applications.  Their SCCM discovery will return thousands of unique application names, but the data is "dirty."  The same application might be named 10 different ways.  ADDM can also be configured to collect application data, but the application naming coming from ADDM can have a similar problem.  Their long term plan is to somehow use Flexera to "normalize" their application naming conventions prior to loading into ServiceNow CMDB.










    #Datalink


  • 2.  Re: Week 3&4 TBM Data Connect Contest is in Progress. Read On.

    Posted Mon November 23, 2015 01:27 AM

    Dan, this is all so good I've lost track of what to respond to!

     

    These are all familiar names as I've done my research, but this is the first time I've seen the use cases separated and diagrammed out like this. Very interesting!

     

    As before, if you are able to get your hands on any further detail on the scripts or reports being run on these systems to extract the data we're looking for, or if it's DataLink in the case where it's all running through ServiceNow, I'd sure appreciate it.

     

    And for anybody else watching, I'd love to hear what discovery tools are working for you.

     

    Thanks!
    Ken


    #Datalink


  • 3.  RE: Re: Week 3&4 TBM Data Connect Contest is in Progress. Read On.

    Posted Mon January 25, 2021 03:56 AM
    Hi @Dan Westfahl and @Ken Haniu - this is a fairly old thread but would love to hear what happened with this?​​


  • 4.  RE: ServiceNow CMDB, BMC ADDM, Microsoft SCCM and Flexera working together

    Posted Mon January 25, 2021 10:14 AM
    Edited by Guillermo Cuadrado Tue November 05, 2024 06:03 PM
    We're getting data from ADDM via Atrium. We could never get Flexera to provide us with anything meaningful.
    We should probably take another look...

    ------------------------------
    Regards, Guillermo
    ------------------------------



  • 5.  RE: ServiceNow CMDB, BMC ADDM, Microsoft SCCM and Flexera working together

    Posted Mon January 25, 2021 10:25 AM
    Thanks for the response @Guillermo Cuadrado 🐱‍👤I was just intrigued by Flexera's normalisation of data feature (mentioned in the last line of original message) and if anyone had used it successfully.


  • 6.  RE: ServiceNow CMDB, BMC ADDM, Microsoft SCCM and Flexera working together

    Posted Mon January 25, 2021 07:07 PM
    While I'll look to @Dan Westfahl to let us know if his customer got around to using Flexera for normalizing the application names, here are some links highlighting the normalization capabilities advertised by a number of SAM vendors:
    Data Normalization Software | Flexera
    Software Recognition Service | Snow Software
    Software discovery and normalization | ServiceNow Docs



  • 7.  RE: ServiceNow CMDB, BMC ADDM, Microsoft SCCM and Flexera working together

    Posted Mon August 23, 2021 08:44 PM
    Hi @Ken Haniu has there been any movement on this front? I have Transport for NSW querying the best approach to integrate with Flexera. Any example of how we have achieved this would be great. Thanks!​


  • 8.  RE: ServiceNow CMDB, BMC ADDM, Microsoft SCCM and Flexera working together

    Posted Tue August 24, 2021 02:33 AM
      |   view attached
    I'm sorry @Michaelene Sutachan, I am not aware of any further developments regarding Flexera. There was another thread about this in case you missed it, but it was also inconclusive. I did manage to dig up the Data Integration Guide for Flexera Flexnet and attached it here, but keep in mind that it's from 2017 so your mileage may vary.​

    Attachment(s)



  • 9.  RE: ServiceNow CMDB, BMC ADDM, Microsoft SCCM and Flexera working together

    Posted Wed August 25, 2021 01:04 AM
    Thanks for coming back to me, @Ken Haniu :) I'll share this with my customer.​​