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R12 Usage Statistics

  • 1.  R12 Usage Statistics

    Posted Tue December 12, 2017 07:54 PM

    Does anyone know if Usage Statistics like in R11 are available in R12.

     

    I'm think statistics like on this post.


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  • 2.  Re: R12 Usage Statistics

    Posted Wed December 13, 2017 10:45 AM

    Hi Doug,

    This is something that is on the road map for R12 but is not yet available.  


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  • 3.  Re: R12 Usage Statistics

    Posted Wed December 13, 2017 03:50 PM

    Hi Isaac,

    do you have a rough estimation when it might be available? As the usage analysis of reports is part of our regular TBMO processes, this has quite an impact on our 'upgrade to r12'-decision.

     

    FYI Simon Caspary @Ronald Leder


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  • 4.  Re: R12 Usage Statistics

    Posted Thu December 14, 2017 05:32 PM

    Hi Thomas,

    This is a topic that I think is best discussed directly with your CSM.  I know our Engineering team is making it a priority and is actively making progress on it; however, I can't really speak for their timeline on it.  It is a redesign of the functionality, though, so I would guess that it is still a few months away at the least.


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  • 5.  Re: R12 Usage Statistics

    Posted Fri December 15, 2017 12:18 AM

    Ok, thank you Isaac!


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  • 6.  Re: R12 Usage Statistics

    Posted Thu December 14, 2017 07:32 AM

    Looking forward to seeing when this is available in R12 also - these reports form part of our user's KPIs and so is vital for us


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  • 7.  Re: R12 Usage Statistics

    Posted Thu February 22, 2018 03:14 PM

    Our CSM was able to hook up the usage database to R12.  It isnt the cleanest thing and you need to type in a different URL but at least we can report on usage in R12.   Contact your CSM and they should be able to hook it up. 


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  • 8.  Re: R12 Usage Statistics

    Posted Sat March 31, 2018 01:09 AM

    Our CSM was definitely a lot of help here. With their help, we created our own report. 


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  • 9.  Re: R12 Usage Statistics

    Posted Wed April 04, 2018 06:19 AM

    Hi Matthew, and are you able to self serve with this report of do you need to request the report when you need it?


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  • 10.  Re: R12 Usage Statistics

    Posted Wed April 04, 2018 05:11 PM

    Some of the data collection I was able to automate via the API. Other data is being fed to us via our CSM on a monthly basis. The report I built myself. 


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  • 11.  Re: R12 Usage Statistics

    Posted Tue December 11, 2018 03:58 PM

    I'd like to vote this up and have this become an actual report/feature in either Front Door or Cost Transparency R12.

    Our team finds a lot of value in being able to tell which reports are being used by specific users.

     

    What better way to decide which reports to promote/improve than with usage analytics?


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