There are probably too many questions packed into this thing, but if you have time, would love to hear some varying thoughts and opinions.
Back story:
I'm trying to do a cost transparency build, and am approaching IT Resource Towers (ITRT). I have created financial cost objects and will be allocating from vendors, time tracking, labor, and fixed assets (also potentially other cost pools object). My intention was to build ITRT before building out Services. However, I am struggling with how to include the details that will be useful for allocating to Services later. I thought that I could worry about Service details after completing the ITRT layer, but the more I read the more it seems like I need to know what Services look like before I send costs to ITRT.
So I’m curious about a few things:
- How have you added granularity to your ITRT?
- Is it possible to construct ITRT without knowing the construction of Services?
- If I need to add Service level detail prior to ITRT, how do I avoid cluttering my ITRT to the point of poor performance? (Also what’s the point of towers, if I can’t make them without services?)
- I see in the reference project there are Vendor and Application and Project and Application associations mapped to ITRT Master Data - also this conveniently comes from ACME's general ledger. Have any of you built this in without Application information in your general ledger? How and when (before or after ITRT)?
Anyway, back to adding granularity
- Do you use metadata columns and keys?
- Has anybody created a really neat one column code to pack up details prior to and unpack after ITRT?
I'm not looking for best case scenario examples, I'm interesting in outside-the-box - "I'm making an organizations round peg fit into an Apptio square hole"- answers. Thanks for you time - lets see how this goes!