For the past few years, my TBM group has been providing stakeholders with manually generated annual financial reports of their End User IT spend. As a result, compiling static data, configuring excel report, and communicating via email to each stakeholder became additional time-consuming activities on our to-do list. Despite my efforts to streamline the process through formula driven excel template report, there was only so much that could be optimized without losing vital information. When a request came through for a regular monthly update of the report, I knew we needed to develop something else.
Introducing the Apptio End User Report. One place where all stakeholders can view their groups End User report. Where data is automatically updated each month and instantly available to everyone. Structuring the GUI with Service Offering tabs and data tables similar to the original excel report ease stakeholders into adopting the Apptio Report. But why stop at just reproducing the old excel report? By incorporating KPIs, service definitions, line graphs, and asset management links, we empower our stakeholders to understand and impact their End User IT spend.
#ACE#casestudy#ApptioforAll