At Apptio, we believe that the journey doesn’t end after you sign up for our software. In fact, it’s just beginning! We’re committed to not just providing you with a tool, but with a lasting partnership that ensures you get the most out of our product. That’s why we’re excited to introduce our Customer Experience (CX) team—a dedicated group of experts whose sole focus is to help you thrive with our platform.
Who We Are: Your Education and Experience Squad
Our Customer Experience team is made up of a group of passionate individuals who are always ready to listen, train, and guide you every step of the way. Whether you’re a new user getting started or a seasoned pro looking to take your experience to the next level, we’ve got you covered.
Here’s a glimpse into how our team is here to help:
- Onboarding and Training
We understand that learning a new platform can be daunting, so we make sure your journey begins with a smooth and engaging onboarding process. Our CX team provides in-app step-by-step onboarding guidance and a vast library of self-paced content. We’re here to make sure you’re never left in the dark.
- Product Certification
Take your expertise to the next level with our Product Certification program. Dive deep into advanced technical training, attend instructor-led classes, and challenge yourself with an industry-recognized exam. This certification is your opportunity to enhance your skills, gain a competitive edge, and proudly showcase your mastery in the field. Don’t just learn—excel and stand out.
- Ongoing Support
Have a question or encounter an issue? Our team is always available to assist. Whether it’s a simple question or a complex challenge, we offer multiple channels of support— right here on TechXchange, expert sessions, and office hours—to provide the answers you need when you need them.
- Customer Success Strategies
Your success is our success. Our CX team works closely with you to understand your goals and challenges, offering proactive guidance on how to maximize the value you get from our software. We provide resources, best practices, and strategies tailored to your needs, helping you reach your objectives faster and more effectively.
Why We Care: Our Focus on YOU
At the heart of everything we do is our commitment to you—the customer. We know that every business is unique, and your needs and goals are different from others. That’s why we take a personalized approach, making sure you always have the right support when you need it.
We’re a team of problem solvers, educators, and advocates who genuinely care about your success. Our mission is to not only help you use our product but to make sure you’re continuously finding new ways to leverage it for your business growth.
Get in Touch!
We’re here to ensure you have the best possible experience with our platform. If you ever need assistance or just want to chat about how you can get more out of your subscription, don’t hesitate to reach out. The Customer Experience team is always ready to listen, learn about your needs, and provide tailored solutions to help you succeed.
Together, we’ll not only help you use the product—we’ll help you love it! Please see the list below of CX team staff.
Stay tuned for more updates and tips from our CX team, and thank you for being part of this Community.
Thanks,
The Apptio Customer Experience Team
Florence Matthews, Alla Powell, Jenny Goodwin, Shalu Jha, Varad Muthal, Victoria Blacik, Justin Kean, Lauren Pagan, Logan Campbell, Rebecca Wagner. Archana Nagur, Chanchal Nambiar, Jyoti Rawat, Sabeeha Kutty, Sujina S, Lalitha Ganapathy, Mukarrum Hussain K, Shachi Bharadwaj, Oviya Nakkeeran, Reema Banerjee