At IBM, our Apptio Education Instructional Design team plays a key role in supporting the success of our clients, partners, and internal teams. Made up of eight instructional designers, we focus on creating high-quality learning content that helps people make the most of Apptio’s solutions, including the FinOps and the full suite of Apptio products.
⇒ Who We Are
We’re a tight-knit group of learning professionals with a wide range of skills and backgrounds, from instructional design to learning tech and product knowledge. What brings us together is our shared passion for creating content that’s not just informative but also impactful. Our mission is straightforward: to design learning experiences that set people up for success - whether that’s a customer exploring IBM Apptio for the first time or an internal team member getting deeper into our product suite.
⇒ What We Do
Our work covers a lot of ground. We create digital learning plans designed to help clients and partners get up to speed quickly with IBM Apptio products. These plans are tailored to different needs and skill levels, ensuring that everyone, from beginners to advanced users, can find the right learning path for them.
We also focus on creating onboarding content, using tools like Gainsight PX to deliver an interactive, user-friendly experience. Our goal is to make it as easy as possible for new users to understand and get comfortable with Apptio solutions from day one. Whether we’re guiding someone through the basics or offering advanced tips, we ensure the content is clear and accessible.
⇒ How We Make an Impact
The impact of our work is felt in many ways. For our clients and partners, we help them quickly adopt and maximize the value of our products, leading to better outcomes and stronger relationships. We empower them to use our solutions more effectively and efficiently by providing relevant and timely learning resources.
Internally, we’re also driving the success by creating content that helps onboard new team members and keeps everyone aligned with the IBM’s mission. Whether we’re enabling customers or internal users, we’re focused on making sure everyone has the knowledge and tools they need to succeed.
At the end of the day, the Apptio Education Instructional Design team is committed to making learning a meaningful part of the IBM experience. Through well-designed content and a focus on customer success, we help people get the most out of Apptio’s solutions, driving positive impact across the board.