Community Chat: Turbonomic and ServiceNow, Better Together

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Fri March 03, 2023 03:01 AM

Listen to this recording to understand the out of the box integration of ServiceNow with Turbonomic and how it helps to have seamless change management practices.


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Turbonomic-SNOW.pptx   13.78 MB   1 version
Uploaded - Mon March 06, 2023


Mon March 06, 2023 11:31 AM

@Christopher David Torunian I will post your question on the discussion forum and tag you. So that people notice it. 

Mon March 06, 2023 11:17 AM

Thank-you for a timely presentation as we are looking at integrating Turbonomic into our existing ServiceNow (SN) processes and it was very clear on how to integrate. I have a couple of questions after reviewing the video post presentation:

  1. Post implementation for SN's Turbonomic Action integration v1.1 and if it needs to be re-installed every time there is an upgrade of SN versions? Are there any co-requirments to be at a certain version level?
  2. We automate thousands of VM resize actions that we want to integrated into SN in a single change with multiple Configuration Items (CI). You stated that there would be one Change for each CI which would become a hightmare for approvers unless pre-approved records were imployed. Can we create one record with mulitple CI's?
  3. What happens if the action executes and the VM fails to start. How would that status be recorded in the change record? How would I know in Turbonomic console? In the past Turbonomic would not show the action execution as failed or successful.

Mon March 06, 2023 12:15 AM

Have uploaded the deck now

Fri March 03, 2023 09:34 AM

Where can we get the deck?