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When a component in the application end-to-end workflow becomes unavailable causing impact to internal users or external clients, the clock starts ticking, and customer satisfaction can be significantly impacted. Market research firm Aberdeen pegs an outage at about $260,000/hour. And many...
Join us for the next IBM client webcast in the "Chat with Expert Labs" series: How an SRE or IT Ops Engineer can use Insights from Watson AIOps November 12, 10:00 am ET (60 minutes) Watson AIOps helps our clients address complex IT issues quickly to minimize service...
In part 3 , you realized the following: How many experts are needed to identify the following? Solution architecture/topology The resources required for each transaction The key performance indicators for each resource The key log messages for each resource The threshold for...
In part 2 , I provided the sub-activities of the Identify activity. In this blog post, I will take a deeper dive into the various sub-activities of the Identify activity. I will elaborate further on the Identify Metrics and Identify Threshold sub-activities of the Identify activity. For you...
In part 1 , I provided the primary activities that take place in the post-production phase. The purpose of these activities is essentially to keep the production software solution running so that the business value it was created for is attained. Needless to say, the higher the business value,...
In this series of blog posts, I would like to identify areas in IT operations where fusing AI will be compelling to do. Before we decide that AI should be fused in every day’s IT operational activities, we should present traditional (non-AI) IT operational use cases and highlight corresponding...