IBM NS1 Connect

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  • 1.  my.nsone server errors

    Posted Mon September 16, 2024 10:11 AM

    Hi,

    currently, the nsone portal barely works for me.

    I can list zones and records, but there are frequent error messages popping up "Internal Server Error".

    When I want to change a record (via web interface or API) I get an error response "{"message":"error retrieving account summary"}" status code 500.

    Thanks for your help.


    #TechnicalAssistance(forthefreemiumusers)

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    LH
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  • 2.  RE: my.nsone server errors

    Posted Fri October 04, 2024 12:28 AM

    Hi Lorenz,

    Could you please provide us with your customer ID, we will check your subscription.

    Thank you



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    Duong Bui Thi Thuy
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    Original Message


  • 3.  RE: my.nsone server errors

    Posted Thu November 14, 2024 09:04 PM

    Hi,

    I got error same too on ns1 console, can you help me?



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    Dimas Nurdiana
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    Original Message


  • 4.  RE: my.nsone server errors

    Posted Fri November 15, 2024 12:34 PM

    Hi Duong
    My NS1 console web UI have problem like that (Internal Server error) when I'll to make a new record on my zone. 
    Sorry for bad english newbie here, can you help me too? 



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    Dimas Nurdiana
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    Original Message


  • 5.  RE: my.nsone server errors

    Posted Thu November 21, 2024 10:47 PM

    It appears that your account is canceled. We will check further and update here.



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    Duong Bui Thi Thuy
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    Original Message