IBM NS1 Connect

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  • 1.  Filter Chain Resetting?

    Posted Fri August 02, 2024 05:28 PM

    I'm trying to use NS1 weighted filters as part of a demo to a customer and I can...

    • Look at my usage and see I'm using 0 of 1 available filters
    • Go to a A record, select "Create Filter Chain", select "Weighted Shuffle", save
    • Look at my usage and see I'm now using 1 of 1 available filters
    • Then count to 10 in my head, hit refresh on by browser (on either the A record or the usage screen)... and the filter is gone!

    What do I need to do to make that filter stick?

    - Eric


    #TechnicalAssistance(forthefreemiumusers)

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    Eric Peterson
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  • 2.  RE: Filter Chain Resetting?

    Posted Wed August 14, 2024 08:58 PM

    Hi Eric,

    The filter chain should be saved. Can you log a support case, we need access to your account for further investigation.



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    Duong Bui Thi Thuy
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    Original Message


  • 3.  RE: Filter Chain Resetting?

    Posted Thu August 15, 2024 07:34 AM
    Hi Duong.  Sorry, it was our bad.  We had a client overwriting the filter chain.   Once we fixed that, we were good.  Sorry for any confusion.

    Best,
    - Eric





    Original Message