IBM NS1 Connect

IBM NS1 Connect

Join this online group to communicate across IBM product users and experts by sharing advice and best practices with peers and staying up to date regarding product enhancements.

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  • 1.  Filter Chain Resetting?

    Posted Fri August 02, 2024 05:28 PM

    I'm trying to use NS1 weighted filters as part of a demo to a customer and I can...

    • Look at my usage and see I'm using 0 of 1 available filters
    • Go to a A record, select "Create Filter Chain", select "Weighted Shuffle", save
    • Look at my usage and see I'm now using 1 of 1 available filters
    • Then count to 10 in my head, hit refresh on by browser (on either the A record or the usage screen)... and the filter is gone!

    What do I need to do to make that filter stick?

    - Eric


    #TechnicalAssistance(forthefreemiumusers)

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    Eric Peterson
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  • 2.  RE: Filter Chain Resetting?

    Posted Wed August 14, 2024 08:58 PM

    Hi Eric,

    The filter chain should be saved. Can you log a support case, we need access to your account for further investigation.



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    Duong Bui Thi Thuy
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    Original Message


  • 3.  RE: Filter Chain Resetting?

    Posted Thu August 15, 2024 07:34 AM
    Hi Duong.  Sorry, it was our bad.  We had a client overwriting the filter chain.   Once we fixed that, we were good.  Sorry for any confusion.

    Best,
    - Eric





    Original Message