Turbonomic

Team:

This is a heads up from a "weird" situation we suffered a couple of weeks ago (I would like to know if I am the only one or someone else experienced the same situation).

1) We had upgraded our local Turbonomic lab (created from OVA) from 8.12.x to 8.13.2

2) We had added our AWS lab tenant as a target to Turbonomic (successfully), we just needed to add AWS cost to the demo, so we create the bucket, and waited to the next day. I did not check the next day (my fault)

3) BUT, we were not aware that tenant was going to be discontinued the next day, so the admin cleaned it, removed everything (including our bucket). 

4) AND, I  got an urgent alert from Security Team a couple of days later, notifying a huge amount of traffic coming down from AWS to our Turbonomic (and to the invoice), so I had to delete the target in a hurry, and they also removed the AWS account completely. 

Because of that, I got no time to collect evidence, just the printscreen of the traffic they sent me, the one I attach below. 

At the Costs target I just observed a lot of errors telling Turbo did not find the bucket and a lot of "try-again + error"

Anyone has suffered the same? Maybe something just related to that versión?

I have no other AWS tenant to test (I guess I will not...), the good thing is that did not happen to one of our clients. 

Appreciate your feedback. 

------------------------------
Julio Riquelme M.
Solutions Architect
Mainsoft Chile
------------------------------

Thanks Julio for the message, can you please log a support ticket about this to have them review in depth.  They would need to see the diagnostic logs from your instance to review.  Thanks

Team:

This is a heads up from a "weird" situation we suffered a couple of weeks ago (I would like to know if I am the only one or someone else experienced the same situation).

1) We had upgraded our local Turbonomic lab (created from OVA) from 8.12.x to 8.13.2

2) We had added our AWS lab tenant as a target to Turbonomic (successfully), we just needed to add AWS cost to the demo, so we create the bucket, and waited to the next day. I did not check the next day (my fault)

3) BUT, we were not aware that tenant was going to be discontinued the next day, so the admin cleaned it, removed everything (including our bucket). 

4) AND, I  got an urgent alert from Security Team a couple of days later, notifying a huge amount of traffic coming down from AWS to our Turbonomic (and to the invoice), so I had to delete the target in a hurry, and they also removed the AWS account completely. 

Because of that, I got no time to collect evidence, just the printscreen of the traffic they sent me, the one I attach below. 

At the Costs target I just observed a lot of errors telling Turbo did not find the bucket and a lot of "try-again + error"

Anyone has suffered the same? Maybe something just related to that versión?

I have no other AWS tenant to test (I guess I will not...), the good thing is that did not happen to one of our clients. 

Appreciate your feedback. 

------------------------------
Julio Riquelme M.
Solutions Architect
Mainsoft Chile
------------------------------

Yes, I know, but as I mentioned, this was an internal lab, and the situation (the tenant being deleted with no warning) is rather unusual, besides, I had no time to capture evidence.  That is why I asked if someone suffered the same issue.  My guess is: as the bucket was deleted, turbo tried hard to keep downloading it, not sure I can reproduce it.

Thanks Julio for the message, can you please log a support ticket about this to have them review in depth.  They would need to see the diagnostic logs from your instance to review.  Thanks

Team:

This is a heads up from a "weird" situation we suffered a couple of weeks ago (I would like to know if I am the only one or someone else experienced the same situation).

1) We had upgraded our local Turbonomic lab (created from OVA) from 8.12.x to 8.13.2

2) We had added our AWS lab tenant as a target to Turbonomic (successfully), we just needed to add AWS cost to the demo, so we create the bucket, and waited to the next day. I did not check the next day (my fault)

3) BUT, we were not aware that tenant was going to be discontinued the next day, so the admin cleaned it, removed everything (including our bucket). 

4) AND, I  got an urgent alert from Security Team a couple of days later, notifying a huge amount of traffic coming down from AWS to our Turbonomic (and to the invoice), so I had to delete the target in a hurry, and they also removed the AWS account completely. 

Because of that, I got no time to collect evidence, just the printscreen of the traffic they sent me, the one I attach below. 

At the Costs target I just observed a lot of errors telling Turbo did not find the bucket and a lot of "try-again + error"

Anyone has suffered the same? Maybe something just related to that versión?

I have no other AWS tenant to test (I guess I will not...), the good thing is that did not happen to one of our clients. 

Appreciate your feedback. 

------------------------------
Julio Riquelme M.
Solutions Architect
Mainsoft Chile
------------------------------

Thanks Julio, support would know best if other customers have had this happen as well.  Also the Turbo server diagnostics logs can still be reviewed by support to see what was collected by turbo to help with the analysis.  

Thanks, 

Yes, I know, but as I mentioned, this was an internal lab, and the situation (the tenant being deleted with no warning) is rather unusual, besides, I had no time to capture evidence.  That is why I asked if someone suffered the same issue.  My guess is: as the bucket was deleted, turbo tried hard to keep downloading it, not sure I can reproduce it.

Thanks Julio for the message, can you please log a support ticket about this to have them review in depth.  They would need to see the diagnostic logs from your instance to review.  Thanks

Team:

This is a heads up from a "weird" situation we suffered a couple of weeks ago (I would like to know if I am the only one or someone else experienced the same situation).

1) We had upgraded our local Turbonomic lab (created from OVA) from 8.12.x to 8.13.2

2) We had added our AWS lab tenant as a target to Turbonomic (successfully), we just needed to add AWS cost to the demo, so we create the bucket, and waited to the next day. I did not check the next day (my fault)

3) BUT, we were not aware that tenant was going to be discontinued the next day, so the admin cleaned it, removed everything (including our bucket). 

4) AND, I  got an urgent alert from Security Team a couple of days later, notifying a huge amount of traffic coming down from AWS to our Turbonomic (and to the invoice), so I had to delete the target in a hurry, and they also removed the AWS account completely. 

Because of that, I got no time to collect evidence, just the printscreen of the traffic they sent me, the one I attach below. 

At the Costs target I just observed a lot of errors telling Turbo did not find the bucket and a lot of "try-again + error"

Anyone has suffered the same? Maybe something just related to that versión?

I have no other AWS tenant to test (I guess I will not...), the good thing is that did not happen to one of our clients. 

Appreciate your feedback. 

------------------------------
Julio Riquelme M.
Solutions Architect
Mainsoft Chile
------------------------------