IBM NS1 Connect

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  • 1.  Accessing DNS

    Posted Mon April 29, 2024 04:13 PM

    I'm working with a customer whose domain is controlled by nsone.net but they cannot find their credentials.  They contacted NS1 but NS1 told the customer they did not have record of her email address to be able to help her recover her username and password.  Is there some other method for them to escalate matters, proving that she owns the domain in question so she can gain access to her DNS?   Thank you in advance for any advice you can offer. 


    #GeneralQuery(forthefreemiumusers)

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    Clifford Hanks
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  • 2.  RE: Accessing DNS

    Posted Tue April 30, 2024 04:33 AM

    Hi Clifford, 

    Thanks for reaching out. If the customer has forgotten their password or email used, they will have to reach out to IBM support from a colleague's email that is authorised to access the account. The customer can also try resetting the password at the login portal, by typing in what they think the username might be (ex. email address or commonly used username). If those fail, your customer may have to try to escalate further with support, to see if there is another method of verification that can be used. 

    To note, as an authoritative DNS provider, NS1 does not control the domain, only the DNS for Zones and Resource Records.

    Thanks



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    Charlie Sprankling
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    Original Message


  • 3.  RE: Accessing DNS

    Posted Thu May 16, 2024 11:00 AM
    Thank you for the reply.  

    I apologize for accidentally wasting your time.  It turns out that their DNS was in fact controlled by Squarespace.  We did not realize that Squarespace used NS1 or IBM and when an update to Squarespace DNS did not "take" then we assumed it was because the customer needed to get to a higher level of DNS and we thought IBM and NS1 was where it was, because it showed nsone as the SOA.  

    Once the DNS record (CNAME) was written out differently, it took, and all is well in the world again.

    Keep up the good work and thanks again for your reply.  I appreciate the courtesy.  

    Cliff 



    Original Message