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Question about Instana Free Trial

  • 1.  Question about Instana Free Trial

    User Group Leader
    Posted Fri January 21, 2022 05:42 AM
    [Cross-posted from JIMUC]

    Mr. Shinji Nishio, leader of Instana sub-group of JIMUC ITSM Working Group, tried to use Instana Free Trial site. He used IBMID :  , where the mail address of  was stored to this IBMID. 

    In this case, magic link to his Instana Trail seemed to be sent to his IBMID, which was nishio@nicsoft.co.jp. He expected that the link information would be sent to his mail address, which is shinji_nishio@nicandc.co.jp 
    The reason of this problem is that his IBMID and mail address are not the same, because his IBMD was created several years ago and his company (NIC Soft) decided to use the mail system of its group company ( NI and C corporation ) 2 years ago.  His IBMID (nishio@nicsoft.co.jp) is used for Passport Advantage Q&A now, so he needs to use it although his mail address was changed.

    Please give him some advice how he can use Instana Free Trial.



    ------------------------------
    Chikako Inami
    Japan IBM Middleware user Community Administration Leader
    KPR Corporation
    Kawasaki
    81-44-522-9965
    ------------------------------


  • 2.  RE: Question about Instana Free Trial

    User Group Leader
    Posted Fri January 21, 2022 05:45 AM
    @Giovanni Vuolo @Trent Shupe .. If you could help please !​​

    ------------------------------
    Chikako Inami
    Japan IBM Middleware user Community Administration Leader
    KPR Corporation
    Kawasaki
    81-44-522-9965
    ------------------------------



  • 3.  RE: Question about Instana Free Trial

    Posted Fri January 21, 2022 06:14 AM
    Hi @Chikako Inami - I have raised this to the Instana operations team.  I'll let you know what I hear back. 

    thanks,

    Trent​

    ------------------------------
    Trent Shupe
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  • 4.  RE: Question about Instana Free Trial

    Posted Fri January 21, 2022 06:19 AM
    Hi, 

    I would suggest to use another email address, maybe a personal one, as it is only for the 15-day free trial, there is no problem in doing so. 
    The issue might that the email used is already registered in the internal database.

    Hope it helps

    Thanks

    ------------------------------
    Giovanni Vuolo
    ------------------------------



  • 5.  RE: Question about Instana Free Trial

    User Group Leader
    Posted Fri January 21, 2022 09:20 AM

    Thanks Giovanni Vuolo.

    According to Shinji Nishio, he already tried his private mail address, which is Gmail, but  free mail address was rejected. 
    Is there any other way?
    Chikako Inami
    Japan IBM Middleware User Community (JIMUC) Leader



    ------------------------------
    Chikako Inami
    Japan IBM Middleware user Community Administration Leader
    KPR Corporation
    Kawasaki
    81-44-522-9965
    ------------------------------



  • 6.  RE: Question about Instana Free Trial

    Posted Fri January 21, 2022 12:28 PM
    Can he sign up for the trial using this email? 

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    Trent Shupe
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  • 7.  RE: Question about Instana Free Trial

    User Group Leader
    Posted Fri January 21, 2022 09:57 PM

    Trent Shupe
    Thank you for your advice.
    I have asked Shinji Noshi, whether he did try using Shinji_Nishio@niandc.co.jp. I will inform you his reply.
    Thanks and regards,
    Chikako Inami



    ------------------------------
    Chikako Inami
    Japan IBM Middleware user Community Administration Leader
    KPR Corporation
    Kawasaki
    81-44-522-9965
    ------------------------------



  • 8.  RE: Question about Instana Free Trial

    User Group Leader
    Posted Mon January 24, 2022 12:40 AM

    [ Cross-Posted from JIMUC ]

    Trent Shupe
    Thank you for your advice.

    Shinji Nishio tried using Shinji_Nishio@niandc.co.jp.  He got an error message of ' Please contact your Partner Manager '
    Is there any other way to use Instana Free Trial ?




    ------------------------------
    Chikako Inami
    Japan IBM Middleware user Community Administration Leader
    KPR Corporation
    Kawasaki
    81-44-522-9965
    ------------------------------



  • 9.  RE: Question about Instana Free Trial

    Posted Tue February 08, 2022 09:47 AM
    Hi, @Chikako Inami 

    I would suggest using another email address, Maybe You Used Which Email This was Already Registered On There Database that's Why You Having an Issue.
    try from a different email address I hope this will work fine.

    Hope it helps


    Thanks

    ------------------------------
    Josh faizatish6@gmail.com
    ------------------------------



  • 10.  RE: Question about Instana Free Trial

    Posted Tue February 08, 2022 09:48 AM
    Ok LoL

    ------------------------------
    Josh faizatish6@gmail.com
    ------------------------------