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"Organization" became inactive and "Internet of Things" service deleted automatically while being in use

  • 1.  "Organization" became inactive and "Internet of Things" service deleted automatically while being in use

    Posted Mon July 26, 2021 12:59 PM
    Hi everybody,
    I am not sure this is the correct section for this query.

    I have been using IBMCloud since some months on a Lite Plan for my factory, while learning to use it and go to paid account in the future with improvement of the required performance.
    I have been using also Internet Of Things service
    By the way since a couple of days the image shown image of "file" attached is being shown, stating the account is not active anymore.
    I did not used more than the available space, as you can see in "file1" I have just used 67MB out of 200MB.

    My main concern,  is why this is happening since I clearly did not used more than the memory/resource allowed for my kind of plan. 
    In addition, since a few hours, the service "internet of thing" have been deleted (see image file3) and in the Internet of things page my organization have been completely disapperead and I seems not to be part of any organization anymore (see image file4).

    Ok, I could create a new organization but this would means to start from zero all the configuration on the devices previously connected and risking to get to the same result in a few months (without knowing the reason).

    Did some of you ever occured in such a situation? Do you know how I could avoid the recurrence of this?

    Thanks for any help.

    Regards,

    Andrea

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    Andrea Bianchi
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