Webinar: IBM and AWS: Scaling Generative AI beyond pilots in customer service

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When:  Mar 20, 2024 from 01:00 PM to 02:00 PM (ET)




Customer service has become the top priority for Generative AI. According to an IBM study, about two-thirds of executives have invested in Generative AI use-cases anticipating benefits such as shorter response times and better customer experience.

Organizations are building Generative AI pilots and proofs-of-concepts (PoCs). However, the reality is that about 90% of companies have difficulty scaling AI across their enterprises due to lack of processes, principles, tools and discipline.

Join IBM and AWS experts to understand how to successfully scale Generative AI proof of concepts to drive innovation and productivity in customer service.

Key takeaways:

  • Organizational barriers to scaling generative AI pilots
  • Real-world examples of successful generative AI implementation
  • Bold strategies to move beyond pilots to capture true potential of Generative AI

Key speakers

Shobhit Varshney, VP & Sr. Partner, Americas  - AI and Analytics Leader, IBM Consulting

Amit Chowdhury 

Sr. Partner Solutions Architect
Amazon Web Services (AWS)