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  • 1.  VIOS installation issue on POWER E950

    Posted Mon March 13, 2023 03:37 PM

    Hello,

    We are having difficulty installing VIOS on our PowerE950 server (MT: 9040-MR9 / SN: 78DBADX)
    from the HMC (MT: 7063-CR1).
    The Power server internal disks are not visible to perform the installation.

    NB: The version of the VIOS that you want to install (3.1.4.0).

    Cordialy,
    Mohamed KONE



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    Mohamed KONE
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  • 2.  RE: VIOS installation issue on POWER E950

    Posted Tue April 18, 2023 06:01 PM
    Edited by david johan Tue April 18, 2023 06:01 PM

    Hello Mohamed,

    I understand that you're having trouble installing VIOS on your PowerE950 server using the HMC, and that the internal disks are not visible for installation. Here are some troubleshooting steps that you can try:
    health tips

    1. Verify that the HMC firmware and VIOS version are compatible with each other and with the PowerE950 server. You can check the compatibility matrix provided by IBM for this information.

    2. Check the cable connections between the HMC and the PowerE950 server to ensure that they are secure and properly connected.

    3. Make sure that the boot order is set correctly in the HMC. The VIOS installation media should be set as the primary boot device.

    4. Try resetting the HMC and the PowerE950 server to their default settings and then attempt the installation again.

    5. If none of the above steps work, you may need to contact IBM support for further assistance.

    I hope these steps help you resolve the issue and successfully install VIOS on your PowerE950 server. Let me know if you have any further questions or concerns.



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    david johan
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  • 3.  RE: VIOS installation issue on POWER E950

    Posted Wed April 19, 2023 06:58 AM
    Hello David,
     
    Thank you very much for your reply.
    Finally after reviewing the SAS card cabling on the PowerE950 server, we saw the drives.
    The installation went through without a problem.
    Thank you in advance for your help.
     
    Cordially,
    Mohamed Kone


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    Mohamed KONE
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  • 4.  RE: VIOS installation issue on POWER E950

    Posted Mon May 01, 2023 12:51 PM

    Hello,

    I understand that you're having issues installing VIOS 3.1.4.0 on your PowerE950 server (MT: 9040-MR9 / SN: 78DBADX) because the internal disks are not visible from the HMC (MT: 7063-CR1). I'll provide you with a few troubleshooting steps to help resolve the issue.

    1. Verify hardware connectivity: Ensure that all cables connecting the PowerE950 server and the HMC are properly connected and seated. Also, check the disk subsystem for any loose connections.

    2. Verify disk configuration: Make sure the internal disks are correctly configured as a RAID volume or as individual disks. You can do this using the ASMI (Advanced System Management Interface) of the PowerE950 server. Login to the ASMI, navigate to 'Configuration' > 'Storage' and check the disk configuration.

    3. Update firmware: Ensure that both the PowerE950 server and HMC have the latest firmware versions installed. Outdated firmware can sometimes cause compatibility issues with newer software versions.

    4. HMC refresh: Refresh the HMC to ensure it has the most up-to-date information about the PowerE950 server. To do this, log in to the HMC and navigate to 'Servers' > 'All Servers' > [Select your PowerE950 server] > 'Actions' > 'Refresh Server Data'. Wait for the operation to complete before proceeding.

    5. Verify VIOS media: Make sure you're using the correct VIOS installation media. Verify the version and check the integrity of the installation media. If necessary, download a new copy of the VIOS 3.1.4.0 installation media from the IBM website.

    6. Verify server profile: Make sure that the server profile is correctly configured for VIOS installation. Log in to the HMC, navigate to 'Servers' > 'All Servers' > [Select your PowerE950 server] > 'Configuration' > 'Profiles' and verify the settings.

    7. Try an alternate installation method: If the HMC still cannot see the internal disks, consider using an alternate installation method, such as using a USB drive or a NIM server.

    If you're still unable to see the internal disks on your PowerE950 server after trying the above steps, I recommend reaching out to IBM support for further assistance. They can help you diagnose and resolve any hardware or software issues that might be causing the problem.

    Good luck with your VIOS installation!

    <quillbot-extension-portal></quillbot-extension-portal>



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    Frederick Freese
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