SPSS Statistics

Hi, I am an IT administrator at a University. We actively use versions 25 (patch2) and 28. We've used the software for a long while, but noticed issues within the last couple of weeks. I am not sure exactly how long this issue has been happening though. Both of our software installations use separate license servers, which seem to be operating normally and giving out licenses.

The explanation of the issue is: When clicking the shortcut, the icon in the taskbar shows for 1 to 3 seconds and then disappears. No application window is displayed. We mostly use Windows 10 version 22H2, note that we've only recently been upgrading from 20H2 and 21H2. I haven't yet determined if the working computers are specific to a particular Windows build number though. Some computers work fine, but some do not work, seems about 50/50 at the moment but we are trying it on more. I am wondering if it could be our anti-virus (SentinelOne) blocking the Java? I've also opened a case with them to check also.

Does SPSS use it's own Java JRE? So would us having a manually installed JRE installation effect it? In many cases we've stared to use the OpenJava.
Also the c++ redistributable, we have the newer 2015-2019, and all the newest previous versions installed. Will SPSS have problems with the latest version of the main C++ releases?

The event viewer does show some interesting information:

Faulting application name: stats.exe, version: 28.0.1.1, time stamp: 0x61efa7c4
Faulting module name: ntdll.dll, version: 10.0.19041.2130, time stamp: 0xb5ced1c6
Exception code: 0xc0000374
Fault offset: 0x00000000000ff6a9
Faulting process id: 0x6b8
Faulting application start time: 0x01d9529d39ff8473
Faulting application path: C:\Program Files\IBM\SPSS Statistics\stats.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: f3892807-3ff4-40ba-b26a-e10bbf517227
Faulting package full name: 
Faulting package-relative application ID:

Any suggestions would be greatly appreciated.

Ross

Hi @Ross McGibbon,
Each version of IBM SPSS Statistics comes with it's own VC++ redistributable, should there not be one present.  For Statistics 29.0.0.0, look in "C:\Program Files\IBM\SPSS Statistics\VC14".  This doesn't mean that this is the one an only applicable version, just the version we shipped with the product.

The latest available VC+++ I was able to find was the 2015-2022 All in one

If VC++ really is your issue, you might be better served removing all of the older ones and installing one or both of these two.

Please let us know if you find a solution.

Hi, I am an IT administrator at a University. We actively use versions 25 (patch2) and 28. We've used the software for a long while, but noticed issues within the last couple of weeks. I am not sure exactly how long this issue has been happening though. Both of our software installations use separate license servers, which seem to be operating normally and giving out licenses.

The explanation of the issue is: When clicking the shortcut, the icon in the taskbar shows for 1 to 3 seconds and then disappears. No application window is displayed. We mostly use Windows 10 version 22H2, note that we've only recently been upgrading from 20H2 and 21H2. I haven't yet determined if the working computers are specific to a particular Windows build number though. Some computers work fine, but some do not work, seems about 50/50 at the moment but we are trying it on more. I am wondering if it could be our anti-virus (SentinelOne) blocking the Java? I've also opened a case with them to check also.

Does SPSS use it's own Java JRE? So would us having a manually installed JRE installation effect it? In many cases we've stared to use the OpenJava.
Also the c++ redistributable, we have the newer 2015-2019, and all the newest previous versions installed. Will SPSS have problems with the latest version of the main C++ releases?

The event viewer does show some interesting information:

Faulting application name: stats.exe, version: 28.0.1.1, time stamp: 0x61efa7c4
Faulting module name: ntdll.dll, version: 10.0.19041.2130, time stamp: 0xb5ced1c6
Exception code: 0xc0000374
Fault offset: 0x00000000000ff6a9
Faulting process id: 0x6b8
Faulting application start time: 0x01d9529d39ff8473
Faulting application path: C:\Program Files\IBM\SPSS Statistics\stats.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: f3892807-3ff4-40ba-b26a-e10bbf517227
Faulting package full name: 
Faulting package-relative application ID:

Any suggestions would be greatly appreciated.

Ross

Thank you for the reply. I did some more testing and I have some interesting results. I went into 1 of our labs which have identical builds. 

Out of 28 computers, 16 worked and 12 did not work. 

Do you know of any advanced way to troubleshoot, such as getting debug information \ log files? 

In the mean time I am getting security software removed from one to rule out AV blocking.

Cheers,

Ross

Hi @Ross McGibbon,
Each version of IBM SPSS Statistics comes with it's own VC++ redistributable, should there not be one present.  For Statistics 29.0.0.0, look in "C:\Program Files\IBM\SPSS Statistics\VC14".  This doesn't mean that this is the one an only applicable version, just the version we shipped with the product.

The latest available VC+++ I was able to find was the 2015-2022 All in one

If VC++ really is your issue, you might be better served removing all of the older ones and installing one or both of these two.

Please let us know if you find a solution.

Hi, I am an IT administrator at a University. We actively use versions 25 (patch2) and 28. We've used the software for a long while, but noticed issues within the last couple of weeks. I am not sure exactly how long this issue has been happening though. Both of our software installations use separate license servers, which seem to be operating normally and giving out licenses.

The explanation of the issue is: When clicking the shortcut, the icon in the taskbar shows for 1 to 3 seconds and then disappears. No application window is displayed. We mostly use Windows 10 version 22H2, note that we've only recently been upgrading from 20H2 and 21H2. I haven't yet determined if the working computers are specific to a particular Windows build number though. Some computers work fine, but some do not work, seems about 50/50 at the moment but we are trying it on more. I am wondering if it could be our anti-virus (SentinelOne) blocking the Java? I've also opened a case with them to check also.

Does SPSS use it's own Java JRE? So would us having a manually installed JRE installation effect it? In many cases we've stared to use the OpenJava.
Also the c++ redistributable, we have the newer 2015-2019, and all the newest previous versions installed. Will SPSS have problems with the latest version of the main C++ releases?

The event viewer does show some interesting information:

Faulting application name: stats.exe, version: 28.0.1.1, time stamp: 0x61efa7c4
Faulting module name: ntdll.dll, version: 10.0.19041.2130, time stamp: 0xb5ced1c6
Exception code: 0xc0000374
Fault offset: 0x00000000000ff6a9
Faulting process id: 0x6b8
Faulting application start time: 0x01d9529d39ff8473
Faulting application path: C:\Program Files\IBM\SPSS Statistics\stats.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: f3892807-3ff4-40ba-b26a-e10bbf517227
Faulting package full name: 
Faulting package-relative application ID:

Any suggestions would be greatly appreciated.

Ross

Hi @Ross McGibbon ,
Are you able to log a Support ticket?  We could then really dig into this from all angles and perhaps bring in other resources as needed.
https://www.ibm.com/mysupport/s/?language=en_US  

See the "Open a case" in the blue box in the upper right of the browser window.

Problem description: When clicking the shortcut, the icon in the taskbar shows for 1 to 3 seconds and then disappears. No application window is displayed. 

- Do you see the same behavior when you click the executable itself from the installation directory?
- In the "Utility" directory is a file "spsstrace.properties". Copy this file into the main Statitics install directory.  Now each time you launch you should see a trace log file in %USERPROFILE%.  This file will be called "statistics_client_trace_file0.log"
- You might also try launching the product from command-line with stats.com and collect any exceptions/errors echoed to the console.

> We actively use versions 25 (patch2) and 28. 
If vc++ were an issue, I'd maybe expect a conflict between to the ones required for each version of Statistics.  But if both were present, I'd think such a conflict is low probability.

> Does SPSS use it's own Java JRE?
- Yes.  IBM SPSS Statistics 29.0 uses openjdk 11.0.15

```
C:\Program Files\IBM\SPSS Statistics\JRE\bin>java -version
openjdk version "11.0.15" 2022-04-19
IBM Semeru Runtime Open Edition 11.0.15.0 (build 11.0.15+10)
Eclipse OpenJ9 VM 11.0.15.0 (build openj9-0.32.0, JRE 11 Windows 10 amd64-64-Bit Compressed References 20220422_352 (JIT enabled, AOT enabled)
OpenJ9   - 9a84ec34e
OMR      - ab24b6666
JCL      - b7b5b42ea6 based on jdk-11.0.15+10)

C:\Program Files\IBM\SPSS Statistics\JRE\bin>
```

Your external java should not make a difference.  Statistics should be pulling from the JRE in its own install path.  Perhaps check your %PATH% environment variable.

Thank you for the reply. I did some more testing and I have some interesting results. I went into 1 of our labs which have identical builds. 

Out of 28 computers, 16 worked and 12 did not work. 

Do you know of any advanced way to troubleshoot, such as getting debug information \ log files? 

In the mean time I am getting security software removed from one to rule out AV blocking.

Cheers,

Ross

Hi @Ross McGibbon,
Each version of IBM SPSS Statistics comes with it's own VC++ redistributable, should there not be one present.  For Statistics 29.0.0.0, look in "C:\Program Files\IBM\SPSS Statistics\VC14".  This doesn't mean that this is the one an only applicable version, just the version we shipped with the product.

The latest available VC+++ I was able to find was the 2015-2022 All in one

If VC++ really is your issue, you might be better served removing all of the older ones and installing one or both of these two.

Please let us know if you find a solution.

Hi, I am an IT administrator at a University. We actively use versions 25 (patch2) and 28. We've used the software for a long while, but noticed issues within the last couple of weeks. I am not sure exactly how long this issue has been happening though. Both of our software installations use separate license servers, which seem to be operating normally and giving out licenses.

The explanation of the issue is: When clicking the shortcut, the icon in the taskbar shows for 1 to 3 seconds and then disappears. No application window is displayed. We mostly use Windows 10 version 22H2, note that we've only recently been upgrading from 20H2 and 21H2. I haven't yet determined if the working computers are specific to a particular Windows build number though. Some computers work fine, but some do not work, seems about 50/50 at the moment but we are trying it on more. I am wondering if it could be our anti-virus (SentinelOne) blocking the Java? I've also opened a case with them to check also.

Does SPSS use it's own Java JRE? So would us having a manually installed JRE installation effect it? In many cases we've stared to use the OpenJava.
Also the c++ redistributable, we have the newer 2015-2019, and all the newest previous versions installed. Will SPSS have problems with the latest version of the main C++ releases?

The event viewer does show some interesting information:

Faulting application name: stats.exe, version: 28.0.1.1, time stamp: 0x61efa7c4
Faulting module name: ntdll.dll, version: 10.0.19041.2130, time stamp: 0xb5ced1c6
Exception code: 0xc0000374
Fault offset: 0x00000000000ff6a9
Faulting process id: 0x6b8
Faulting application start time: 0x01d9529d39ff8473
Faulting application path: C:\Program Files\IBM\SPSS Statistics\stats.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: f3892807-3ff4-40ba-b26a-e10bbf517227
Faulting package full name: 
Faulting package-relative application ID:

Any suggestions would be greatly appreciated.

Ross

Hi, I am an IT administrator at a University. We actively use versions 25 (patch2) and 28. We've used the software for a long while, but noticed issues within the last couple of weeks. I am not sure exactly how long this issue has been happening though. Both of our software installations use separate license servers, which seem to be operating normally and giving out licenses.

The explanation of the issue is: When clicking the shortcut, the icon in the taskbar shows for 1 to 3 seconds and then disappears. No application window is displayed. We mostly use Windows 10 version 22H2, note that we've only recently been upgrading from 20H2 and 21H2. I haven't yet determined if the working computers are specific to a particular Windows build number though. Some computers work fine, but some do not work, seems about 50/50 at the moment but we are trying it on more. I am wondering if it could be our anti-virus (SentinelOne) blocking the Java? I've also opened a case with them to check also.

Does SPSS use it's own Java JRE? So would us having a manually installed JRE installation effect it? In many cases we've stared to use the OpenJava.
Also the c++ redistributable, we have the newer 2015-2019, and all the newest previous versions installed. Will SPSS have problems with the latest version of the main C++ releases?

The event viewer does show some interesting information:

Faulting application name: stats.exe, version: 28.0.1.1, time stamp: 0x61efa7c4
Faulting module name: ntdll.dll, version: 10.0.19041.2130, time stamp: 0xb5ced1c6
Exception code: 0xc0000374
Fault offset: 0x00000000000ff6a9
Faulting process id: 0x6b8
Faulting application start time: 0x01d9529d39ff8473
Faulting application path: C:\Program Files\IBM\SPSS Statistics\stats.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: f3892807-3ff4-40ba-b26a-e10bbf517227
Faulting package full name: 
Faulting package-relative application ID:

Any suggestions would be greatly appreciated.

Ross

Hi Ross and David,

I'm following this with interest as we're now experiencing the exact same error across multiple Win PC's running various SPSS versions (v21-v26).  We're a Medical Research Institute with approx 12 SPSS users who use the app intensively.

We're seeing the exact same error and initial troubleshooting incl SFC and DISM on the OS have not been successful.

It would be helpful if you could continue to post any discussion and progress here for the benfit of others?

Regards

James 

Hi, I am an IT administrator at a University. We actively use versions 25 (patch2) and 28. We've used the software for a long while, but noticed issues within the last couple of weeks. I am not sure exactly how long this issue has been happening though. Both of our software installations use separate license servers, which seem to be operating normally and giving out licenses.

The explanation of the issue is: When clicking the shortcut, the icon in the taskbar shows for 1 to 3 seconds and then disappears. No application window is displayed. We mostly use Windows 10 version 22H2, note that we've only recently been upgrading from 20H2 and 21H2. I haven't yet determined if the working computers are specific to a particular Windows build number though. Some computers work fine, but some do not work, seems about 50/50 at the moment but we are trying it on more. I am wondering if it could be our anti-virus (SentinelOne) blocking the Java? I've also opened a case with them to check also.

Does SPSS use it's own Java JRE? So would us having a manually installed JRE installation effect it? In many cases we've stared to use the OpenJava.
Also the c++ redistributable, we have the newer 2015-2019, and all the newest previous versions installed. Will SPSS have problems with the latest version of the main C++ releases?

The event viewer does show some interesting information:

Faulting application name: stats.exe, version: 28.0.1.1, time stamp: 0x61efa7c4
Faulting module name: ntdll.dll, version: 10.0.19041.2130, time stamp: 0xb5ced1c6
Exception code: 0xc0000374
Fault offset: 0x00000000000ff6a9
Faulting process id: 0x6b8
Faulting application start time: 0x01d9529d39ff8473
Faulting application path: C:\Program Files\IBM\SPSS Statistics\stats.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: f3892807-3ff4-40ba-b26a-e10bbf517227
Faulting package full name: 
Faulting package-relative application ID:

Any suggestions would be greatly appreciated.

Ross

I believe I've discovered the issue. What AV do you use?
We use SentinelOne, it's managed externally. We instructed our cyber team to contact the vendor and disable the protection. Then without even restarting I was able to open the software on about 10 computers so far, which were previously not working. Disabling the AV is a temporary solution so that teaching can take place, but we aim to put in a permanent fix, either by adding the .exe files to a white list, or the entire IBM folder. But this is likely to be worked on as of Monday.

I hope you manage to solve your issue too.

Cheers,
Ross

Hi Ross and David,

I'm following this with interest as we're now experiencing the exact same error across multiple Win PC's running various SPSS versions (v21-v26).  We're a Medical Research Institute with approx 12 SPSS users who use the app intensively.

We're seeing the exact same error and initial troubleshooting incl SFC and DISM on the OS have not been successful.

It would be helpful if you could continue to post any discussion and progress here for the benfit of others?

Regards

James 

Hi, I am an IT administrator at a University. We actively use versions 25 (patch2) and 28. We've used the software for a long while, but noticed issues within the last couple of weeks. I am not sure exactly how long this issue has been happening though. Both of our software installations use separate license servers, which seem to be operating normally and giving out licenses.

The explanation of the issue is: When clicking the shortcut, the icon in the taskbar shows for 1 to 3 seconds and then disappears. No application window is displayed. We mostly use Windows 10 version 22H2, note that we've only recently been upgrading from 20H2 and 21H2. I haven't yet determined if the working computers are specific to a particular Windows build number though. Some computers work fine, but some do not work, seems about 50/50 at the moment but we are trying it on more. I am wondering if it could be our anti-virus (SentinelOne) blocking the Java? I've also opened a case with them to check also.

Does SPSS use it's own Java JRE? So would us having a manually installed JRE installation effect it? In many cases we've stared to use the OpenJava.
Also the c++ redistributable, we have the newer 2015-2019, and all the newest previous versions installed. Will SPSS have problems with the latest version of the main C++ releases?

The event viewer does show some interesting information:

Faulting application name: stats.exe, version: 28.0.1.1, time stamp: 0x61efa7c4
Faulting module name: ntdll.dll, version: 10.0.19041.2130, time stamp: 0xb5ced1c6
Exception code: 0xc0000374
Fault offset: 0x00000000000ff6a9
Faulting process id: 0x6b8
Faulting application start time: 0x01d9529d39ff8473
Faulting application path: C:\Program Files\IBM\SPSS Statistics\stats.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: f3892807-3ff4-40ba-b26a-e10bbf517227
Faulting package full name: 
Faulting package-relative application ID:

Any suggestions would be greatly appreciated.

Ross

I believe I've discovered the issue. What AV do you use?
We use SentinelOne, it's managed externally. We instructed our cyber team to contact the vendor and disable the protection. Then without even restarting I was able to open the software on about 10 computers so far, which were previously not working. Disabling the AV is a temporary solution so that teaching can take place, but we aim to put in a permanent fix, either by adding the .exe files to a white list, or the entire IBM folder. But this is likely to be worked on as of Monday.

I hope you manage to solve your issue too.

Cheers,
Ross

Hi Ross and David,

I'm following this with interest as we're now experiencing the exact same error across multiple Win PC's running various SPSS versions (v21-v26).  We're a Medical Research Institute with approx 12 SPSS users who use the app intensively.

We're seeing the exact same error and initial troubleshooting incl SFC and DISM on the OS have not been successful.

It would be helpful if you could continue to post any discussion and progress here for the benfit of others?

Regards

James 

Hi, I am an IT administrator at a University. We actively use versions 25 (patch2) and 28. We've used the software for a long while, but noticed issues within the last couple of weeks. I am not sure exactly how long this issue has been happening though. Both of our software installations use separate license servers, which seem to be operating normally and giving out licenses.

The explanation of the issue is: When clicking the shortcut, the icon in the taskbar shows for 1 to 3 seconds and then disappears. No application window is displayed. We mostly use Windows 10 version 22H2, note that we've only recently been upgrading from 20H2 and 21H2. I haven't yet determined if the working computers are specific to a particular Windows build number though. Some computers work fine, but some do not work, seems about 50/50 at the moment but we are trying it on more. I am wondering if it could be our anti-virus (SentinelOne) blocking the Java? I've also opened a case with them to check also.

Does SPSS use it's own Java JRE? So would us having a manually installed JRE installation effect it? In many cases we've stared to use the OpenJava.
Also the c++ redistributable, we have the newer 2015-2019, and all the newest previous versions installed. Will SPSS have problems with the latest version of the main C++ releases?

The event viewer does show some interesting information:

Faulting application name: stats.exe, version: 28.0.1.1, time stamp: 0x61efa7c4
Faulting module name: ntdll.dll, version: 10.0.19041.2130, time stamp: 0xb5ced1c6
Exception code: 0xc0000374
Fault offset: 0x00000000000ff6a9
Faulting process id: 0x6b8
Faulting application start time: 0x01d9529d39ff8473
Faulting application path: C:\Program Files\IBM\SPSS Statistics\stats.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: f3892807-3ff4-40ba-b26a-e10bbf517227
Faulting package full name: 
Faulting package-relative application ID:

Any suggestions would be greatly appreciated.

Ross

I believe I've discovered the issue. What AV do you use?
We use SentinelOne, it's managed externally. We instructed our cyber team to contact the vendor and disable the protection. Then without even restarting I was able to open the software on about 10 computers so far, which were previously not working. Disabling the AV is a temporary solution so that teaching can take place, but we aim to put in a permanent fix, either by adding the .exe files to a white list, or the entire IBM folder. But this is likely to be worked on as of Monday.

I hope you manage to solve your issue too.

Cheers,
Ross

Hi Ross and David,

I'm following this with interest as we're now experiencing the exact same error across multiple Win PC's running various SPSS versions (v21-v26).  We're a Medical Research Institute with approx 12 SPSS users who use the app intensively.

We're seeing the exact same error and initial troubleshooting incl SFC and DISM on the OS have not been successful.

It would be helpful if you could continue to post any discussion and progress here for the benfit of others?

Regards

James 

Hi, I am an IT administrator at a University. We actively use versions 25 (patch2) and 28. We've used the software for a long while, but noticed issues within the last couple of weeks. I am not sure exactly how long this issue has been happening though. Both of our software installations use separate license servers, which seem to be operating normally and giving out licenses.

The explanation of the issue is: When clicking the shortcut, the icon in the taskbar shows for 1 to 3 seconds and then disappears. No application window is displayed. We mostly use Windows 10 version 22H2, note that we've only recently been upgrading from 20H2 and 21H2. I haven't yet determined if the working computers are specific to a particular Windows build number though. Some computers work fine, but some do not work, seems about 50/50 at the moment but we are trying it on more. I am wondering if it could be our anti-virus (SentinelOne) blocking the Java? I've also opened a case with them to check also.

Does SPSS use it's own Java JRE? So would us having a manually installed JRE installation effect it? In many cases we've stared to use the OpenJava.
Also the c++ redistributable, we have the newer 2015-2019, and all the newest previous versions installed. Will SPSS have problems with the latest version of the main C++ releases?

The event viewer does show some interesting information:

Faulting application name: stats.exe, version: 28.0.1.1, time stamp: 0x61efa7c4
Faulting module name: ntdll.dll, version: 10.0.19041.2130, time stamp: 0xb5ced1c6
Exception code: 0xc0000374
Fault offset: 0x00000000000ff6a9
Faulting process id: 0x6b8
Faulting application start time: 0x01d9529d39ff8473
Faulting application path: C:\Program Files\IBM\SPSS Statistics\stats.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: f3892807-3ff4-40ba-b26a-e10bbf517227
Faulting package full name: 
Faulting package-relative application ID:

Any suggestions would be greatly appreciated.

Ross

Hi Ross, you've nailed it! I did some more testing late Fri our time too and established it was a new version of the Sentinel client too.  As soon as I disabled S1 for that endpoint SPSS was fine.

I'm in the throes of gathering the logs to establish what it's tripping on to whitelist.

Cheers,

James

I believe I've discovered the issue. What AV do you use?
We use SentinelOne, it's managed externally. We instructed our cyber team to contact the vendor and disable the protection. Then without even restarting I was able to open the software on about 10 computers so far, which were previously not working. Disabling the AV is a temporary solution so that teaching can take place, but we aim to put in a permanent fix, either by adding the .exe files to a white list, or the entire IBM folder. But this is likely to be worked on as of Monday.

I hope you manage to solve your issue too.

Cheers,
Ross

Hi Ross and David,

I'm following this with interest as we're now experiencing the exact same error across multiple Win PC's running various SPSS versions (v21-v26).  We're a Medical Research Institute with approx 12 SPSS users who use the app intensively.

We're seeing the exact same error and initial troubleshooting incl SFC and DISM on the OS have not been successful.

It would be helpful if you could continue to post any discussion and progress here for the benfit of others?

Regards

James 

Hi, I am an IT administrator at a University. We actively use versions 25 (patch2) and 28. We've used the software for a long while, but noticed issues within the last couple of weeks. I am not sure exactly how long this issue has been happening though. Both of our software installations use separate license servers, which seem to be operating normally and giving out licenses.

The explanation of the issue is: When clicking the shortcut, the icon in the taskbar shows for 1 to 3 seconds and then disappears. No application window is displayed. We mostly use Windows 10 version 22H2, note that we've only recently been upgrading from 20H2 and 21H2. I haven't yet determined if the working computers are specific to a particular Windows build number though. Some computers work fine, but some do not work, seems about 50/50 at the moment but we are trying it on more. I am wondering if it could be our anti-virus (SentinelOne) blocking the Java? I've also opened a case with them to check also.

Does SPSS use it's own Java JRE? So would us having a manually installed JRE installation effect it? In many cases we've stared to use the OpenJava.
Also the c++ redistributable, we have the newer 2015-2019, and all the newest previous versions installed. Will SPSS have problems with the latest version of the main C++ releases?

The event viewer does show some interesting information:

Faulting application name: stats.exe, version: 28.0.1.1, time stamp: 0x61efa7c4
Faulting module name: ntdll.dll, version: 10.0.19041.2130, time stamp: 0xb5ced1c6
Exception code: 0xc0000374
Fault offset: 0x00000000000ff6a9
Faulting process id: 0x6b8
Faulting application start time: 0x01d9529d39ff8473
Faulting application path: C:\Program Files\IBM\SPSS Statistics\stats.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: f3892807-3ff4-40ba-b26a-e10bbf517227
Faulting package full name: 
Faulting package-relative application ID:

Any suggestions would be greatly appreciated.

Ross

Great news, thank you for the validation. I guess that's the beauty of sharing on forums. 
Any chance you can confirm the S1 version you are using? My Cyber guy is asking. We are on 22.3.2.373.

We have a case open with S1 and providing them all the information. We've been excluding the IBM folder which has helped on all the ones I've tested. But we only want this temporarily as a solution, because it's a concern to keep the folder unprotected. If S1 respond and they issue a definition update fix, then I will let you know.

Hi Ross, you've nailed it! I did some more testing late Fri our time too and established it was a new version of the Sentinel client too.  As soon as I disabled S1 for that endpoint SPSS was fine.

I'm in the throes of gathering the logs to establish what it's tripping on to whitelist.

Cheers,

James

I believe I've discovered the issue. What AV do you use?
We use SentinelOne, it's managed externally. We instructed our cyber team to contact the vendor and disable the protection. Then without even restarting I was able to open the software on about 10 computers so far, which were previously not working. Disabling the AV is a temporary solution so that teaching can take place, but we aim to put in a permanent fix, either by adding the .exe files to a white list, or the entire IBM folder. But this is likely to be worked on as of Monday.

I hope you manage to solve your issue too.

Cheers,
Ross

Hi Ross and David,

I'm following this with interest as we're now experiencing the exact same error across multiple Win PC's running various SPSS versions (v21-v26).  We're a Medical Research Institute with approx 12 SPSS users who use the app intensively.

We're seeing the exact same error and initial troubleshooting incl SFC and DISM on the OS have not been successful.

It would be helpful if you could continue to post any discussion and progress here for the benfit of others?

Regards

James 

Hi, I am an IT administrator at a University. We actively use versions 25 (patch2) and 28. We've used the software for a long while, but noticed issues within the last couple of weeks. I am not sure exactly how long this issue has been happening though. Both of our software installations use separate license servers, which seem to be operating normally and giving out licenses.

The explanation of the issue is: When clicking the shortcut, the icon in the taskbar shows for 1 to 3 seconds and then disappears. No application window is displayed. We mostly use Windows 10 version 22H2, note that we've only recently been upgrading from 20H2 and 21H2. I haven't yet determined if the working computers are specific to a particular Windows build number though. Some computers work fine, but some do not work, seems about 50/50 at the moment but we are trying it on more. I am wondering if it could be our anti-virus (SentinelOne) blocking the Java? I've also opened a case with them to check also.

Does SPSS use it's own Java JRE? So would us having a manually installed JRE installation effect it? In many cases we've stared to use the OpenJava.
Also the c++ redistributable, we have the newer 2015-2019, and all the newest previous versions installed. Will SPSS have problems with the latest version of the main C++ releases?

The event viewer does show some interesting information:

Faulting application name: stats.exe, version: 28.0.1.1, time stamp: 0x61efa7c4
Faulting module name: ntdll.dll, version: 10.0.19041.2130, time stamp: 0xb5ced1c6
Exception code: 0xc0000374
Fault offset: 0x00000000000ff6a9
Faulting process id: 0x6b8
Faulting application start time: 0x01d9529d39ff8473
Faulting application path: C:\Program Files\IBM\SPSS Statistics\stats.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: f3892807-3ff4-40ba-b26a-e10bbf517227
Faulting package full name: 
Faulting package-relative application ID:

Any suggestions would be greatly appreciated.

Ross

Yep, we're on the same client version too.

We made contact with Sentinel and they didn't seem too inlcined to address it from their side.  They were happy to suggest we open the path.  We'll see if they engage a little more meaningfully over the next few days.

Great news, thank you for the validation. I guess that's the beauty of sharing on forums. 
Any chance you can confirm the S1 version you are using? My Cyber guy is asking. We are on 22.3.2.373.

We have a case open with S1 and providing them all the information. We've been excluding the IBM folder which has helped on all the ones I've tested. But we only want this temporarily as a solution, because it's a concern to keep the folder unprotected. If S1 respond and they issue a definition update fix, then I will let you know.

Hi Ross, you've nailed it! I did some more testing late Fri our time too and established it was a new version of the Sentinel client too.  As soon as I disabled S1 for that endpoint SPSS was fine.

I'm in the throes of gathering the logs to establish what it's tripping on to whitelist.

Cheers,

James

I believe I've discovered the issue. What AV do you use?
We use SentinelOne, it's managed externally. We instructed our cyber team to contact the vendor and disable the protection. Then without even restarting I was able to open the software on about 10 computers so far, which were previously not working. Disabling the AV is a temporary solution so that teaching can take place, but we aim to put in a permanent fix, either by adding the .exe files to a white list, or the entire IBM folder. But this is likely to be worked on as of Monday.

I hope you manage to solve your issue too.

Cheers,
Ross

Hi Ross and David,

I'm following this with interest as we're now experiencing the exact same error across multiple Win PC's running various SPSS versions (v21-v26).  We're a Medical Research Institute with approx 12 SPSS users who use the app intensively.

We're seeing the exact same error and initial troubleshooting incl SFC and DISM on the OS have not been successful.

It would be helpful if you could continue to post any discussion and progress here for the benfit of others?

Regards

James 

Hi, I am an IT administrator at a University. We actively use versions 25 (patch2) and 28. We've used the software for a long while, but noticed issues within the last couple of weeks. I am not sure exactly how long this issue has been happening though. Both of our software installations use separate license servers, which seem to be operating normally and giving out licenses.

The explanation of the issue is: When clicking the shortcut, the icon in the taskbar shows for 1 to 3 seconds and then disappears. No application window is displayed. We mostly use Windows 10 version 22H2, note that we've only recently been upgrading from 20H2 and 21H2. I haven't yet determined if the working computers are specific to a particular Windows build number though. Some computers work fine, but some do not work, seems about 50/50 at the moment but we are trying it on more. I am wondering if it could be our anti-virus (SentinelOne) blocking the Java? I've also opened a case with them to check also.

Does SPSS use it's own Java JRE? So would us having a manually installed JRE installation effect it? In many cases we've stared to use the OpenJava.
Also the c++ redistributable, we have the newer 2015-2019, and all the newest previous versions installed. Will SPSS have problems with the latest version of the main C++ releases?

The event viewer does show some interesting information:

Faulting application name: stats.exe, version: 28.0.1.1, time stamp: 0x61efa7c4
Faulting module name: ntdll.dll, version: 10.0.19041.2130, time stamp: 0xb5ced1c6
Exception code: 0xc0000374
Fault offset: 0x00000000000ff6a9
Faulting process id: 0x6b8
Faulting application start time: 0x01d9529d39ff8473
Faulting application path: C:\Program Files\IBM\SPSS Statistics\stats.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: f3892807-3ff4-40ba-b26a-e10bbf517227
Faulting package full name: 
Faulting package-relative application ID:

Any suggestions would be greatly appreciated.

Ross