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  • 1.  Get SPSS Splash screen but not opening

    Posted Tue May 16, 2023 09:27 AM

    Hi all,

    One of our clients uses SPSS, and since yesterday when he opens it he gets the splash screen but SPSS itself doesn't open (I also don't see a process of it in task manager).
    I re-installed SPSS, ran all available updates on his computer and updated Visual C++ Redistributable.

    But nothing i've tried seems to fix the issue, Anyone any idea what else I can try?

    Thanks,
    Max. 



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    Max van Eden
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  • 2.  RE: Get SPSS Splash screen but not opening

    Posted Wed May 17, 2023 10:49 AM

    Hi @Max van Eden 

    You don't say whether your client is using the "On-Prem" version of SPSS Statistics with Term license, or if they are using SPSS Statistics Subscription which is licensed to the IBMid.  It also could make a difference whether this is Windows or macOS.

    Known Issues to review:
    <slot records-highlights2_highlights2="" class="slds-page-header__title slds-m-right--small slds-align-middle clip-text slds-line-clamp" name="primaryField"></slot>DT211129:<slot records-highlights2_highlights2="" class="slds-page-header__title slds-m-right--small slds-align-middle clip-text slds-line-clamp" name="primaryField"> </slot>IBM SPSS Statistics v29 Subscription only launches for Administrator
    DT189072: SPSS will not launch on Active Directory mobile accounts
    DT208153: SPSS Statistics does not open "Faulting module name: ntdll.dll" SentinelOne
    DT178259: SPSS Statistics Subscription exits of its own accord after logging in.

    <slot records-highlights2_highlights2="" class="slds-page-header__title slds-m-right--small slds-align-middle clip-text slds-line-clamp" name="primaryField"><lightning-formatted-text slot="primaryField"></lightning-formatted-text></slot>


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    David Dwyer
    SPSS Technical Support
    IBM Software
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    Original Message


  • 3.  RE: Get SPSS Splash screen but not opening

    Posted Wed May 17, 2023 11:45 AM

    Hi @Max van Eden ,

    In addition to the good advice from David Dwyer, if none of those solve the issue then you can try this (assuming you're on MS-Windows):
    - From a command window, change directories to the main Statistics installation directory
    - Type: stats.com and press the <Enter> key

    That will run Statistics from a command window and if there are exceptions being thrown at startup, then they will appear in the command window after quitting Statistics (or force-quitting if necessary). Post those exceptions here and that may help us to diagnose the problem.

    Regards,



    ------------------------------
    Curtis Browning
    SPSS Statistics Architect
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    Original Message


  • 4.  RE: Get SPSS Splash screen but not opening

    Posted Fri May 19, 2023 02:44 AM

    Hi Curtis,

    Thanks for your response, and sorry for not getting back on this earlier.

    I already figured out what caused it, it turns out it was our security (SentinelOne) that was blocking SPSS.

    I've whitelisted the executable for SPSS and then it worked again.

    Regards,
    Max van Eden.



    ------------------------------
    Max van Eden
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    Original Message