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  • 1.  Frequent crashes SPSS 29 & Ventura

    Posted Fri January 13, 2023 07:32 AM
    hello, i'm running SPSS 29.0.0.0 and MacOS Ventura 13.1. SPSS is crashing frequently for me when i'm editing a syntax file. Is anyone else seeing similar? Any fixes on the way?

    ------------------------------
    Irwin Lazar
    ------------------------------

    #SPSSStatistics


  • 2.  RE: Frequent crashes SPSS 29 & Ventura

    Posted Fri January 13, 2023 08:02 AM
    Hi. We are not aware of any such problem.

    Please try starting SPSS from a terminal window and see if you can replicate the crash. The program might write something back to that window that will help us diagnose the problem. To do that:

    1. Open a terminal window.
    2. In it, paste and run: "/Applications/IBM SPSS Statistics/SPSS Statistics.app/Contents/MacOS/stats"

    (please include the quotation marks)

    You can also try looking in ~/Library/Logs/DiagnosticReports and see if we wrote anything there during a crash. If so, please ZIP it and send it to me at marcantr@us.ibm.com

    Thanks.

    ------------------------------
    Rick Marcantonio
    Quality Assurance
    IBM
    ------------------------------

    Original Message


  • 3.  RE: Frequent crashes SPSS 29 & Ventura

    Posted Tue January 17, 2023 02:12 PM
    Edited by Irwin Lazar Tue January 17, 2023 02:16 PM
    Hi Rick, there's nothing in the Library folder.

    I started SPSS using the terminal window and when it crashed, I received the following message:

    "Parse failed for string" repeating over and over again. 

    This time the spinning globe appeared after I added a variable into my data file via edit / insert variable.  

    I submitted a crash report to SPSS so hopefully you have access to it. Here's what it shows:

    -------
    Application information:
    Version:
    featureCode: STATISTICS
    build: 241
    version: 29.0.0.0
    CrashCount: 2

    crashLogs:
    client:
    object_64: *13 psynch_cvcontinue + 0 (com.apple.kec.pthread + 17920) [0xfffffe000b195a20]
    Time Awake Since Boot: 1082418s
    object_62: 13 ??? (<00000000-0000-0000-0000-000000000000> + 1400317) [0x77c769]
    Process: stats (SPSS Statistics) [13194] [unique pid 1208612]
    Shared Cache: 16923F88-E9FC-38D2-947C-DF242E486636 slid base address 0x7ff80158c000, slide 0x158c000 (Rosetta)
    object_63: 13 __psynch_cvwait + 10 (libsystem_kernel.dylib + 16666) [0x7ff80191d11a]
    object_60: 13 ??? (<00000000-0000-0000-0000-000000000000> + 45642321) [0x31adbbd]
    Pageins: 566 pages
    object_61: 13 ??? (<00000000-0000-0000-0000-000000000000> + 4940145) [0xadcadd]
    object_59: 13 ??? (<00000000-0000-0000-0000-000000000000> + 47347427) [0x334e04f]
    Identifier: com.ibm.spss.statistics.one
    object_57: 13 ??? (<00000000-0000-0000-0000-000000000000> + 4776590) [0xab4bfa]
    VM page size: 16384
    object_58: 13 ??? (<00000000-0000-0000-0000-000000000000> + 4623149) [0xa8f499]
    Version: 29.0.0.0 (29.0.0.0)
    13 -[NSWindow(NSEventRouting) sendEvent: ] + 345 (AppKit + 1710703) [0x7ff804c1ca6f]
    object_55: 13 ??? (<00000000-0000-0000-0000-000000000000> + 6476222) [0xc53b2a]
    object_56: 13 ??? (<00000000-0000-0000-0000-000000000000> + 2036640) [0x817d0c]
    UUID: 00214800-0000-0000-0001-000000000000
    Total CPU Time: 18393.256s (31.0T cycles, 24.3T instructions, 1.27c/i)
    13 -[NSWindow(NSEventRouting) _reallySendEvent: isDelayedEvent:] + 2595 (AppKit + 1713838) [0x7ff804c1d6ae]
    Footprint: 2998.91 MB
    CPU Time (exited threads): 0.042s (67.0M cycles, 70.0M instructions, 0.96c/i)
    13 -[NSApplication(NSEvent) sendEvent: ] + 358 (AppKit + 1703390) [0x7ff804c1adde]
    Architecture: x86_64 (translated)
    Preferred User Language: en-US
    object_53: 13 ??? (<00000000-0000-0000-0000-000000000000> + 4771518) [0xab382a]
    object_54: 13 ??? (<00000000-0000-0000-0000-000000000000> + 4776402) [0xab4b3e]
    Duration: 1.27s
    object_52: 13 ??? (<00000000-0000-0000-0000-000000000000> + 790474979) [0x2f801a4f]
    Vnodes Available: 80.73% (203560/252146)
    object_48: 13 ??? (<00000000-0000-0000-0000-000000000000> + 790500184) [0x2f807cc4]
    object_46: 13 ??? (<00000000-0000-0000-0000-000000000000> + 35122959) [0x27a587b]
    HW page size: 16384
    object_44: 13 -[NSApplication run] + 623 (AppKit + 193564) [0x7ff804aaa41c]
    Note: 9 idle work queue threads omitted
    Time Since Boot: 2925251s
    Free disk space: 58.76 GB/228.27 GB, low space threshold 3072 MB
    Steps: 13 (100ms sampling interval)
    Time Since Wake: 16055s
    Timeline format: stacks are sorted chronologically
    Fan speed: 0 rpm
    Active cpus: 8
    object_42: 13 ??? (<00000000-0000-0000-0000-000000000000> + 790835179) [0x2f859957]
    object_43: 13 ??? (<00000000-0000-0000-0000-000000000000> + 35122045) [0x27a54e9]
    object_40: 13 __NSThreadPerformPerform + 177 (Foundation + 521248) [0x7ff8027e7420]
    object_41: 13 ??? (<00000000-0000-0000-0000-000000000000> + 35129021) [0x27a7029]
    OS Cryptex File Extents: 7875
    object_39: 13 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 17 (CoreFoundation + 519905) [0x7ff801a33ee1]
    object_37: 13 __CFRunLoopDoSources0 + 212 (CoreFoundation + 519262) [0x7ff801a33c5e]
    CPU Time: 0.124s (210.4M cycles, 223.8M instructions, 0.94c/i)
    object_38: 13 __CFRunLoopDoSource0 + 157 (CoreFoundation + 519824) [0x7ff801a33e90]
    13 -[NSApplication _handleEvent: ] + 65 (AppKit + 4581509) [0x7ff804ed9885]
    object_35: 13 CFRunLoopRunSpecific + 560 (CoreFoundation + 511631) [0x7ff801a31e8f]
    object_36: 13 __CFRunLoopRun + 943 (CoreFoundation + 514232) [0x7ff801a328b8]
    object_33: 13 ??? (<70050200-0000-0000-646D-7032392E6479> + 937390) [0x57383e]
    object_34: 13 ??? (<70050200-0000-0000-646D-7032392E6479> + 953246) [0x57762e]
    Responsible: Terminal [13179] [unique pid 1208597]
    Num samples: 13 (1-13)
    Hardware model: MacBookPro17,1
    object_31: 13 ??? (<90EA4800-0000-0000-7005-020000000000> + 4440496) [0x45c720]
    object_32: 13 ??? (<90EA4800-0000-0000-7005-020000000000> + 4439975) [0x45c517]
    object_30: 13 ??? (<70E54700-0000-0000-8000-000000000000> + 1921880582) [0x100768310]
    Time Since Fork: 4444s
    object_26: --------------------------------------------------
    Team ID: PETKK2G752
    object_25: Use -i and -heavy to re-report with count sorting
    object_23: --------------------------------------------------
    Event: hang
    Advisory levels: Battery -> 3, User -> 2, ThermalPressure -> 0, Combined -> 2
    Heaviest stack for the main thread of the target process:
    13 -[NSWindow(NSEventRouting) _handleMouseDownEvent: isDelayedEvent:] + 4283 (AppKit + 2278978) [0x7ff804ca7642]
    Country Code: US
    Is First Party: No
    pid: 13194

    System information:
    Operating System: MAC

    logs:
    Command Journal:
    command.jnl:
    298: 19 08:38.776: set cca
    299: 19 08:38.810: set ccb
    300: 19 08:38.846: set ccc
    301: 19 08:38.881: set ccd
    302: 19 08:38.915: set cce
    303: 19 08:38.949: set ctemplate: none
    304: 19 08:38.954: set defolang
    305: 19 08:38.954: set digitgrouping: no
    306: 19 08:38.965: set displaymv: no
    307: 19 08:38.977: set displaymt: yes
    308: 19 08:38.977: set writejournal: yes
    309: 19 08:38.977: set _dtemplate: none
    310: 19 08:38.983: set tablerender
    311: 19 08:38.983: set olang
    312: 19 08:38.995: set _otemplate
    313: 19 08:39.001: set outappearance
    314: 19 08:39.007: set pdflang
    315: 19 08:39.019: set rng
    316: 19 08:39.031: set _stemplate
    317: 19 08:39.037: set tablesummary: none
    318: 19 08:39.048: synchronization request: REQUEST 7
    319: 19 08:39.706: AutoRecovery:done saving files
    320: 19 12:24.687: KILL:Kill command received.
    321: 19 12:24.729: PID %CPU %MEM CPU ELAPSED UTIME COMM: 13194 3.5 0.7 0 01:14:04 3:27.85 stats
    322: 19 12:24.743: PID %CPU %MEM CPU ELAPSED UTIME COMM: 13206 1.3 0.1 0 01:13:54 1:05.00 spssengine
    last:
    command: 12:24.687: KILL:Kill command received.
    timestamp: 19



    ------------------------------
    Irwin Lazar
    ------------------------------

    Original Message


  • 4.  RE: Frequent crashes SPSS 29 & Ventura

    Posted Tue January 17, 2023 04:10 PM
      |   view attached
    We've had different questions from different developers about the issue(s) you're seeing:

    The log indicates that you started SPSS and then did nothing with it for 4 hours, but we're wondering if that is really true. Did you start SPSS, move on to something else for a few hours, then return to the program?

    Before starting SPSS again, we'd like you to clear your preferences. To do that:
    1. unZIP the attached script to your desktop
    2. In a text editor, change the line near the top that defines your user name on the Mac
    3. Save the file
    4. At the prompt, run:
      sudo sh clean_stats.sh
      You will be prompted for your Mac password

    After you clean all those preferences out, start stats from the console as you previously did.
    After it freezes or crashes (whichever it is doing), go to
    ~/Library/Application Support/IBM/SPSS Statistics/one/CrashReport

    Zip everything under there and send it to us.

    Additionally:
    We've had some users who didn't have write access to ~/Library/Application Support/IBM/SPSS Statistics.

    Please check to make sure you have write access to both the "one" directory (and the "28" directory, if it exists).

    Try this in a console window:

    ls -altr "~/Library/Application Support/IBM/SPSS Statistics"

    ---

    Another developer would like to know:
    1. If you have any other installs of SPSS on that computer, like SPSS 27, for example.
    2. What the date is of the file named spssengine.  (In Finder, search for spssengine)

    ------------------------------
    Rick Marcantonio
    Quality Assurance
    IBM
    ------------------------------

    Attachment(s)

    zip
    clean_stats.sh.zip   1 KB 1 version
    Original Message


  • 5.  RE: Frequent crashes SPSS 29 & Ventura

    Posted Wed January 18, 2023 10:28 AM
    Rick, thanks for your quick response.

    I don't think I had SPSS running for four hours after starting it through the terminal 

    I have run the clean_stats script.

    When I run ls -altr "~/Library/Application Support/IBM/SPSS Statistics", i have drwxr-xr-x access to both the "one" and "28" folders

    I did previously have another instance of SPSS on this computer but I deleted it months ago after upgrading to version 28. We switched to the on-line service at that time. I do not see a file called spssengine on my machine when I search in finder.

    I will run via terminal again and let you know what happens. 

    ------------------------------
    Irwin Lazar
    ------------------------------

    Original Message


  • 6.  RE: Frequent crashes SPSS 29 & Ventura

    Posted Wed January 18, 2023 11:10 AM
    I forgot... search won't find spssengine; it's inside application bundles for SPSS.

    In a terminal window:

    cd "/Applications/IBM SPSS Statistics/SPSS Statistics.app/Contents/bin"
    ls -altr spssengine

    and let me know the entire line sent back to the console. Thanks.

    ------------------------------
    Rick Marcantonio
    Quality Assurance
    IBM
    ------------------------------

    Original Message


  • 7.  RE: Frequent crashes SPSS 29 & Ventura

    Posted Wed January 18, 2023 11:47 AM

    -rwxr-xr-x  1 irwinlazar  admin  181936 Aug 31 21:00 spssengine



    ------------------------------
    Irwin Lazar
    ------------------------------

    Original Message


  • 8.  RE: Frequent crashes SPSS 29 & Ventura

    Posted Wed January 18, 2023 01:45 PM
    OK, one of my colleagues has said this:

    "I recommend the user confirm that there is a /Applications/IBM SPSS Statistics/SPSS Statistics.app/Contents/bin folder on that system, and that it contains a file named spssengine. Once confirmed, have the user delete or rename the "/Applications/IBM SPSS Statistics 27" folder, and do the same for any sibling folder with 28 in the name. Then reboot and try Stats again."

    ------------------------------
    Rick Marcantonio
    Quality Assurance
    IBM
    ------------------------------

    Original Message


  • 9.  RE: Frequent crashes SPSS 29 & Ventura

    Posted Thu June 15, 2023 09:10 AM
      |   view attached

    I am having an issue the V29 grad pack guys. When I go to run binary logistic regression with GLM running the default settings for parameter estimates, it forces me to actually enter a value. I'm happy to do that but its not ideal and clearly a bug with the program. See attached screenshot. You can email at cj_footemd@yahoo.com as I would appreciate any feedback to resolve this problem such as bug patch. Thanks for your help in advance. CJ



    ------------------------------
    Clary Foote
    ------------------------------

    Original Message