I can't think of any other enabling requirement. To double check, this is Analyze > Scale > Reliability Analysis. Correct?
You could try running the syntax from the Syntax Editor window. It would look like this (variable names assumed to be var1 var2 ... var22. Change as needed.)
RELIABILITY
/VARIABLES=var1 to var22
/SCALE('ALL VARIABLES') ALL
/MODEL=ALPHA.
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