Hi everyone,
You can watch the on demand recording
here and share any of your questions below. The slides are available
here. ------------------------------
Meighann Helene
------------------------------
Original Message:
Sent: Mon February 22, 2021 04:08 PM
From: JORGE CASTANON
Subject: Achieving Call Center resiliency through Modernization: DSE Presents Chat with the Lab
Delivering value-driven experiences for customers and agents and optimizing the Call Center operations has been a priority for Financial sector clients.The benefits of a Call Center powered by Data, AI and hybrid multi-cloud technologies is compelling. The Customer requests to the Agents are reduced by 40–70% and lowers the costs by 30–60%. Similarly, the Agents drastically improve the call resolution times as well by accessing the information at their fingertips.This session focuses on 3 aspects of the Call Center:- Improving the Customer Self Service experiences
- Empowering the Agents to handle the 'Issue Resolution' calls with quality, consistency and efficiency
- Understanding the Call Center metrics through AI Powered Information Mining & Analysis
Please join us in us the conversation and explore the Watson powered approaches to dynamically transform the Customer and Call Center Agent experiences and derive multi-faceted analysis and insights using AI from the Call Center calls, emails, and chats.
Tune in to this on demand webinar, Achieving Call Center resiliency through Modernization: DSE Presents Chat with the Lab.
Share any of your questions below and you can watch the on demand recording here.
------------------------------
JORGE CASTANON
Chat with labs webinar series: https://ibm.co/Chat-With-The-Lab-Webinar
------------------------------
#GlobalAIandDataScience
#GlobalDataScience