Last year, I worked on an AI chatbot application powered by IBM Granite foundation model, WatsonX Assistant, and Watson Discovery and trained with data available publicly from the client's website. This assistant can handle questions from different channels (voice, webchat, SMS, etc.) and provide personalized recommendations based on user input and help customers navigate through their policies easily.
This use case is just one example of leveraging Generative AI to automate repetitive tasks, freeing up time for more complex work, and essentially... transform the way insurers do business, from underwriting and risk assessment to claims processing and customer service.
Read more about these examples in our blog where Kishore (Chief Architect), Anuj (Senior Solution Architect), and Sridhar (Distinguished Engineer) explore the exciting possibilities of generative AI in the insurance industry, and how it can help insurers stay ahead of the curve in a rapidly changing market.
https://www.ibm.com/blog/ai-based-solutions-for-insurance-companies/