Community Digest Emails

A quick guide to what triggers each email, what it can include, and where settings are managed.

The simple explanation

Real Time and Daily Digest are discussion-based notifications. Daily Consolidated Digest and Weekly Consolidated Digest are cross-content summaries across selected communities.

Discussion notification

Real Time

Sent when a new Discussion or Q&A post or reply is added in a community.

Discussion notification

Daily Digest

One daily email summarizing discussion activity from a specific community.

Community notification

Daily Consolidated Digest

One daily summary of enabled content across communities the member selected.

Community notification

Weekly Consolidated Digest

One weekly summary of enabled content across selected communities.

Quick Reference Table

Email Type Category What Triggers It What It Can Include Does Non-Discussion Content Trigger It? Where Members Update It Where Super Admins Manage It
Real Time Discussion notification New Discussion or Q&A post/reply in that community Thread-based activity only No My Account > Community Notifications Admin > Email > Discussions > Digest Templates
Daily Digest Discussion notification At least one Discussion post in that community during the send window Discussion posts; announcements may appear if enabled No My Account > Community Notifications Admin > Email > Discussions > Digest Templates
Daily Consolidated Digest Community notification Activity in communities included in the member’s daily consolidated digest Enabled content across included communities Yes My Account > Community Notifications Admin > Email > Discussions > Digest Templates > Consolidated Digests
Weekly Consolidated Digest Community notification Activity in communities included in the member’s weekly consolidated digest Enabled content across included communities for the weekly window Yes My Account > Community Notifications Admin > Email > Discussions > Digest Templates > Consolidated Digests

Content Mapping by Digest Type

Content Type Real Time Daily Digest Daily Consolidated Weekly Consolidated
Discussions Yes Yes Yes, if enabled Yes, if enabled
Q&A Yes Yes Yes, if enabled Yes, if enabled
Announcements No Optional if enabled Yes, if enabled Yes, if enabled
Events No No Yes, if enabled Yes, if enabled
Library Entries No No Yes, if enabled Yes, if enabled
Blogs No No Yes, if enabled Yes, if enabled
Ideation No No Yes, if enabled Yes, if enabled
Volunteer Opportunities No No Yes, if enabled Yes, if enabled

Important Nuance for Admins

Daily Digest is still discussion-based. Announcements may appear in the Daily Digest if the feature is enabled, but announcements, events, blogs, and library uploads do not trigger a Daily Digest by themselves.

For broader summaries that include blogs, events, library entries, announcements, and discussions, recommend a Daily Consolidated Digest or Weekly Consolidated Digest.

How Members Update Their Settings

  1. Go to My Account > Community Notifications.
  2. For each community, choose a Discussion Email setting:
    • Real Time
    • Daily Digest
    • No Email
  3. Select whether the community should be included in Daily or Weekly Consolidated Digest.
  4. Optional: set override email addresses or choose the weekly delivery day.

Note: Changes apply immediately. There is no Save button.

What Super Admins Can Configure

Path: Admin > Email > Discussions > Digest Templates

  • Real Time and Daily Digest template settings
  • Weekly Consolidated Digest delivery day
  • Content types included in consolidated digests
  • Display settings for daily and weekly consolidated digests

Blog note: Blogs appear in consolidated digests only when permissions are Public, Authenticated, or Selected Community.

Which Digest Should You Recommend?

Real Time Best for members who want to follow and reply to discussion conversations right away.
Daily Digest Best for members who want one daily discussion summary per community.
Daily or Weekly Consolidated Digest Best for members who want broader content coverage across selected communities.

Common Admin Questions

Why did a member get an events, blogs, or library summary?

They most likely received a Daily or Weekly Consolidated Digest, not a Daily Digest.

Why didn’t a Daily Digest send when an event or file was posted?

Daily Digest is discussion-based. Non-discussion content alone does not trigger it.

Why is a member getting too many emails?

Check whether they have both discussion notifications enabled and the same community included in a consolidated digest.