IBM Accelerator Catalog
IBM Accelerator Catalog

Warranty 360 Analytics

Tech Mahindra's Warranty-360 aims to bring the customer to a common platform to get meaningful insights, by means of an expandable analytics framework on top of existing IT platform. It uses proven statistical algorithms to deliver consistent high quality insights which in turn reduces warranty cost.

Slide Two

Key Challenges

What is an accelerator?
Industry Accelerators are a packaged set of technical assets used to help you tackle your next data science project by addressing your most pressing business challenges. With sample data, notebooks, scripts, a sample application and more, you can kickstart your own implementation and leverage the power of Cloud Pak for Data.

  • Communicating warranty information across the organisation is more critical than ever
  • Multiple systems challenges in getting single view and analysis of warranty data
  • Warranty Reserve at higher side, estimated at $800/vehicle/year with average spend crossing 4% of the Sales revenue.
  • 70% of warranty expenses are due to repetitive failure in the performance of parts
  • No real time collabaration with the OEM/suppliers

Expected Business Outcome

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5-10% reduced warranty costs

10-20% increase in supplier recovery

5-10% improvement in first time fix rate

The global warranty management market to grow from USD 1445.5 million in 2016 to USD 3657.89 million by 2023, at a CAGR of 14.18%.

Over 20% of the warranty costs can be reduced with the help of Analytics.

52% opted to develop/improve the business indicators (KPIs) used to measure advanced warranty chain analytics.

35% of the manufacturers opted to improve warranty management-related planning and forecasting activities, optimizing warranty costs - impact on bottom-line and brand image.

Early warning of issues and timely inputs for the vehicle design is key for quality improvement and reduction of warranty cost.



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Key Features

Warranty Lifecycle Management

Integrated Data View

Warranty Prediction Model

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Actionable insight for the manufacturers at each touch point of the warranty management lifecycle including claims processing, supplier chargeback, and parts/goods return

Integrates data from multiple sources, structured as well as unstructured, like warranty claims, incident reports, financial reports ad social media etc. to provide a holistic view of the process' performance

Advanced algorithms on the data harvested help in predicting future warranty cost, trace part failure, perform customer sentiment analysis, and analyse campaign revenue/profitability

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Highlighted Products for this Accelerator

IBM Cloud Pak for Data

Built on Red Hat OpenShift Container Platform, IBM Cloud Pak for Data accelerates your journey to AI to transform how your business operates with an open, extensible data and AI platform that runs on any cloud.

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IBM Cognos Analytics on Cloud Pak for Data

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Watson Studio

Empower your data science and AI teams to refine data and visually build and deploy models, using data on the desktop for anytime, anywhere access.

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Watson Machine Learning

Deploy, monitor, and optimize models quickly, easily, and at scale.

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Additional details

  • Accelerator typeCloud Pak for Data industry
  • IndustryAutomotive
  • Business functionOperations
  • Product and version Cloud Pak for Data,Watson Studio,Watson Machine Learning,Cognos Analytics - Current
  • Author typePartner
  • Company nameTech Mahindra
  • Author nameAI and Data Analytics
  • Last modifiedOctober 29th, 2020
  • Language English