IBM Accelerator Catalog
IBM Accelerator Catalog

Customer Online Comments Organizer

This application will allow companies to view comments in a more organized manner and to more easily view customers' specific positive or negative feedback.

Slide Two

Key Challenges

What is an accelerator?
Industry Accelerators are a packaged set of technical assets used to help you tackle your next data science project by addressing your most pressing business challenges. With sample data, notebooks, scripts, a sample application and more, you can kickstart your own implementation and leverage the power of Cloud Pak for Data.

  • 84% of the people trust reviews as much as personal recommendation. 95% of consumers are influenced by online reviews for their purchase. More than four negative reviews about a company, brand or product can decrease sales by 70%.
  • To stay relevant and trustworthy, managing online reputation is imperative
  • Unmanaged feedback can cause loss of opportunity to connect with customers, understand expectations of customers, and address the problems

Expected Business Outcome

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Happy customer

Improved products

Increase sales

Organized review feedback system can foster trust and accelerate brands response to customer review.

Feedback categorization can help brand understand customer preferences thereby improving the prroduct.

Faster response to customer reviews increase conversion rate of the customer.

Key Features

Information architecture

End-to-end AI Ladder application

Modular framework

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An architecture enabling you to extract meaning from your data

From cataloging data through a glossary of terms to model development and deployment, simplify the lifecycle of your AI project

Composable and extensible pattern that can be applied to new data and industries

Highlighted Products for this Accelerator

IBM Cloud Pak for Data

Built on Red Hat OpenShift Container Platform, IBM Cloud Pak for Data accelerates your journey to AI to transform how your business operates with an open, extensible data and AI platform that runs on any cloud.

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Watson Machine Learning

Deploy, monitor, and optimize models quickly, easily, and at scale.

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Watson Studio

Empower your data science and AI teams to refine data and visually build and deploy models, using data on the desktop for anytime, anywhere access.

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IBM Cloud Foundry

Deploy and scale apps without manually configuring and managing servers.

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IBM Knowledge Accelerator

IBM Knowledge Accelerators offer pre-created, extensive, curated glossaries to improve data classification, regulatory compliance, self-service analytics and other governance operations.

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Utilities Payment Risk Prediction

Understand which customers are most likely to miss their payment this billing cycle.

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Utilities Customer Micro-Segmentation

Segment your customers into groups based on their lifestyle and engagement behaviours.

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Effective Farming

The accelerator is created using Data Asset eXchange data to support effective farming by monitoring crop growth using crop guide and provide timely alert to farmers about weather change, possible development of crop disease, evaporation of fungicide, and efficient use of solar panels (agrivoltaics support).

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Additional details

  • Accelerator typeCloud Pak for Data industry
  • IndustryRetail
  • Business functionCustomer Service
  • Product and version Cloud Pak for Data,Cloud Pak for Data as a Service,Watson Knowledge Catalog,Watson Studio,Watson Machine Learning - Current
  • Author typeIBM
  • Company nameIBM CODAIT
  • Author nameIBM CODAIT
  • Last modifiedDecember 17th, 2020
  • Language English