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In order to better help customers resolve issues effectively and improve communication efficiency, we consolidated some frequent asked questions by IBM customers (i.e. invoice related queries, how to raise support tickets etc).

Customers and stakeholders alike can utilize the following external tools to seek guidance:

• IBM Homepage
• Contact IBM
• IBM Directory of Worldwide Contacts
• IBM support
• Getting Started with IBM support
• IBM support guide
• Service vs support
• CSP assessupport
• Submit a support ticket (cloud)
• IBM Public Cloud guidance (support tickets & escalations)
• Adding users to an existing case
• Administrator and user management on the new IBM Support site
• Administering Users' Access and Access Levels
• Create an Account, Login or Billing Request
• Entitled Systems Support (ESS)
• Partner related guide for client
• Partner support
• Partner contact
• Partner support ticket open link (different from normal case open link)
• IBM id add/delete (IBMid worldwide help desk)
• Invoices @ IBM
• IBM SkillsBuild Software Downloads
• SPSS Statistics support
• SPSS license case
• E-care team
• Product lifecycle
• Lenovo Warranty Lookup
• IBM Warranty Lookup

We hope you found these links helpful!