IBM Technology Lifecycle Services Global

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Enhancing IBM Z Proactive Support with Committed Response Time for Nоrth America, Latin America & Asia-Pacific regions

By Asen Asenov posted 14 days ago
We are excited to announce the availability of Committed Response Time (CRT) for IBM Z systems. This enhancement to our Proactive Support offering is designed to provide the fastest response time for critical issues, ensuring a Severity 1 response time commitment of 30 minutes, 24/7 . With CRT, organizations can confidently address critical incidents ...
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TechExchange Webinar: IBM TLS Revolutionizing IT Support with AI and Automation

By Paola Rueda posted 18 days ago
Revolutionizing IT Support with AI and Automation Join Bala Rajaraman, IBM Fellow and TLS CTO, and Kelly Ryan, VP of Delivery, as they take you through IBM's Technology Lifecycle Services IT transformation journey. This journey has been focused on providing enhanced support to create a more resilient IT infrastructure. As part of this effort, ...
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Watch the replay: IBM TLS Webinar Series on TechXchange - Maximizing Data Center Potential: Integrated Support Services for Availability and Security

By Technology Lifecycle Services (TLS) Communications posted Fri January 24, 2025
The future of data centers is here, and it’s integrated . As multivendor ecosystems proliferate, managing data centers is becoming more challenging and costly for IT teams. But what if there’s a smarter way to handle complexity while optimizing costs and mitigating downtime? IBM Technology Lifecycle Services (TLS) launched a 2025 webinar series ...
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IBM Proactive Support for IBM Z now available for APAC & LATAM

By Asen Asenov posted Thu January 16, 2025
We are excited to announce that Proactive Support for IBM Z is now available in the APAC and LATAM regions. This innovative support model is designed to help organizations optimize their IT infrastructure and quickly resolve incidents with priority response. What is Proactive Support for IBM Z? IBM® Z® systems continue to be the backbone ...
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TechExchange Webinar: Maximizing datacenter potential: Integrated strategy with IBM Technology Lifecycle Services (TLS)

By Paola Rueda posted Thu December 12, 2024
Join us on January 23, 2025 at 11:00 AM EST for this important webinar on 'Essential Strategies for IT Availability & Performance in the Era of Hybrid Cloud and AI' to learn about the critical role of security, networking, and agility in your AI projects. IBM experts, Dylan Boday and Atul Dhall, share keys to success on physical IT asset management ...
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Cybersecurity Awareness Month: Empower your business with IBM Technology Lifecycle Services (TLS) Support

By Technology Lifecycle Services (TLS) Communications posted Tue October 01, 2024
by Jessica Murillo, Technology Lifecycle Services (TLS) Chief Operating Officer Cybersecurity Awareness Month is an annual reminder to consumers and businesses alike about the importance of securing data and personal information. In a world where everything is connected, the risk of cyberattacks is a real concern, and as technology ...
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IBM Technology Lifecycle Services for Lenovo

By Gilberto Tellez posted Tue October 01, 2024
Business leaders today face a multitude of IT-related challenges that can hinder their organization’s productivity and competitiveness while integrating AI. In a complex IT environment, inefficient use of IT resources can lead to downtime, low productivity, decreased competitiveness, security concerns, and compliance issues. To harness the ...
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IBM ESA Electronic Service Agent Increase availability with Service Automation

By RENATO DIAS GARCIA posted Fri September 20, 2024
As Artificial Intelligence (AI) continues to mature, IT data center solutions will become increasingly sophisticated, leading to a greater need for interoperability between systems. This increased complexity also brings greater risks, as companies rely on assets from multiple vendors to integrate their data centers. The resulting vendor landscape can ...
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Happy birthday IBM Power Expert Care… And many more!

By CHANDRASEKARAN MAHADEVAN posted Wed September 18, 2024
This September, it will be 3 years since we launched IBM Power Expert Care alongside the new IBM Power E1080. I wanted to take some time to share an update on this strategic cornerstone offering in your support strategy. IBM Expert Care for Power launched in September 2021 to standardize and simplify the acquisition of support for IBM Power clients. ...
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IBM Storage Lifecycle Management

By Iren Bekrieva posted Thu August 22, 2024
IBM Storage Lifecycle Management IBM revised the lifecycle management plans for discontinuance of maintenance service date of 31 December 2024 for IBM Storage TS7770 Tape Frame (Machine Type-Model 3952-F06), as announced in the Services Withdrawal announcement AD23-0487 , and the End of Service (EOS) date has been removed. IBM will continue to ...
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IBM Support for Oracle Software helps client on its IT strategic roadmap

By Jonathan Fernandes posted Wed August 07, 2024
Many organizations today are looking for ways to run their transformational journey on their own terms and requirements all while maintaining high service quality. Companies need proactive and customizable support to fit their unique IT environments and to reach their IT infrastructure goals. This is what a representative of service company segment ...
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IBM Systems Lifecycle Management

By Iren Bekrieva posted Fri August 02, 2024
. IBM Systems lifecycle management recommendation is that Clients operate on most current IBM technologies. To assist in transition planning for IBM products, the following IBM websites provide Clients with details on current IBM Systems offerings: IBM Storage website resources provide details on IBM Storage Systems offerings. ...
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Unlocking Productivity Resolving Office 365 Access Challenges for a Large Government Department Use Case

By Anderson Ferreira de Moura posted Wed May 29, 2024
Client Challenge: The organization faced the challenge of users being unable to access Microsoft Office 365, leading to disruptions in productivity and collaboration. This issue often requires swift and effective resolution to minimize impact on daily operations. Technical Solution: IBM has a structured approach ...
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Better manage inventory and identify infrastructure risks with IBM Support Insights enhancements

By Chris Fender posted Wed May 22, 2024
IBM Support Insights continues to focus on providing risk-based actionable insights for our clients’ infrastructure, enabling additional self-help capabilities and providing enhanced support analysis. We have recently introduced several powerful enhancements. Inventory Management Integrated the Online Maintenance ...
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A luxury goods brand group with global presence - IBM Premium Support Use Case

By Leonardo Tekatscz posted Thu April 04, 2024
Client Challenge The client planned a database migration that would improve their business. Due to the critical mission, there were a huge concern about day-to-day operations and downtime. While client was migrating databases from DB2 to SAP HANA and faced unpredictable slow performance during the migration of large tables. Client reported ...
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IBM TLS External Client Reference – BDA, Germany

By Cristiano Nobrega Farias posted Tue March 19, 2024
The Bundesvereinigung der Deutschen Arbeitgeberverbände (BDA) is the leading social policy organization for the entire German economy, which represents the interests of the employers' associations in numerous institutions from the fields of industry, trade, finance, transport, crafts, services, and agriculture. BDA entrusted IBM TLS to provide highly ...
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Announcing the new IBM IT Sustainability Optimization Assessment service

By OIZA DORGU posted Tue March 12, 2024
Adopting hybrid-cloud architectures has become a strategic imperative for enterprises seeking to leverage the benefits of both on-premises and cloud-based infrastructures. As a result, clients are undergoing data center refreshes and/or consolidations and migrating on-prem data centers to co-location facilities or cloud for greater efficiencies and ...
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Introducing IBM Data Erasure Services

By OIZA DORGU posted Wed February 28, 2024
In an era where data is the lifeblood of businesses, ensuring its security throughout its lifecycle is paramount. Laws and regulations around data security and privacy have become more stringent, with severe legal and financial consequences. Data security becomes more challenging when organizations adopt hybrid-cloud architectures which can lead ...
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Introducing IBM TLS Infrastructure Services for the Integrated Datacenter

By OIZA DORGU posted Tue February 27, 2024
Four out of five organizations are not only in the midst of digital transformation, they agree that they need to accelerate those efforts. [1] But digital transformation involves new technologies like AI and new vendors, adding to an already complex data center environment. AI focus is increasing the need for computational power and network bandwidth, ...
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Introducing Implmentation and Support Services for Cisco Software Defined Networking

By John Christensen posted Tue February 20, 2024
Introducing Implementation and Support Services for Cisco Software Defined Networking In a distributed and hybrid IT environment, the enterprise network is the backbone, enabling the connections between and across systems and applications. Organizations are seeking ways to transition out of traditional WAN services and integrate cloud solutions ...
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