[ Cross-Posted from JIMUC ]
Trent Shupe
Thank you for your advice.
Shinji Nishio tried using Shinji_Nishio@niandc.co.jp. He got an error message of ' Please contact your Partner Manager '
Is there any other way to use Instana Free Trial ?

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Chikako Inami
Japan IBM Middleware user Community Administration Leader
KPR Corporation
Kawasaki
81-44-522-9965
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Original Message:
Sent: Fri January 21, 2022 09:57 PM
From: Chikako Inami
Subject: Question about Instana Free Trial
Trent Shupe
Thank you for your advice.
I have asked Shinji Noshi, whether he did try using Shinji_Nishio@niandc.co.jp. I will inform you his reply.
Thanks and regards,
Chikako Inami
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Chikako Inami
Japan IBM Middleware user Community Administration Leader
KPR Corporation
Kawasaki
81-44-522-9965
Original Message:
Sent: Fri January 21, 2022 12:28 PM
From: Trent Shupe
Subject: Question about Instana Free Trial
Can he sign up for the trial using this email? shinji_nishio@nicandc.co.jp
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Trent Shupe
Original Message:
Sent: Fri January 21, 2022 09:19 AM
From: Chikako Inami
Subject: Question about Instana Free Trial
Thanks Giovanni Vuolo.
According to Shinji Nishio, he already tried his private mail address, which is Gmail, but free mail address was rejected.
Is there any other way?
Chikako Inami
Japan IBM Middleware User Community (JIMUC) Leader
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Chikako Inami
Japan IBM Middleware user Community Administration Leader
KPR Corporation
Kawasaki
81-44-522-9965
Original Message:
Sent: Fri January 21, 2022 06:14 AM
From: Giovanni Vuolo
Subject: Question about Instana Free Trial
Hi,
I would suggest to use another email address, maybe a personal one, as it is only for the 15-day free trial, there is no problem in doing so.
The issue might that the email used is already registered in the internal database.
Hope it helps
Thanks
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Giovanni Vuolo
Original Message:
Sent: Fri January 21, 2022 05:45 AM
From: Chikako Inami
Subject: Question about Instana Free Trial
@Giovanni Vuolo @Trent Shupe .. If you could help please !
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Chikako Inami
Japan IBM Middleware user Community Administration Leader
KPR Corporation
Kawasaki
81-44-522-9965
Original Message:
Sent: Fri January 21, 2022 05:41 AM
From: Chikako Inami
Subject: Question about Instana Free Trial
[Cross-posted from JIMUC]
Mr. Shinji Nishio, leader of Instana sub-group of JIMUC ITSM Working Group, tried to use Instana Free Trial site. He used IBMID : nishio@nicsoft.co.jp , where the mail address of shinji_nishio@niandc.co.jp was stored to this IBMID.
In this case, magic link to his Instana Trail seemed to be sent to his IBMID, which was nishio@nicsoft.co.jp. He expected that the link information would be sent to his mail address, which is shinji_nishio@nicandc.co.jp .
The reason of this problem is that his IBMID and mail address are not the same, because his IBMD was created several years ago and his company (NIC Soft) decided to use the mail system of its group company ( NI and C corporation ) 2 years ago. His IBMID (nishio@nicsoft.co.jp) is used for Passport Advantage Q&A now, so he needs to use it although his mail address was changed.
Please give him some advice how he can use Instana Free Trial.
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Chikako Inami
Japan IBM Middleware user Community Administration Leader
KPR Corporation
Kawasaki
81-44-522-9965
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