Automatic Visibility/Observability

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  • 1.  Problem with APDEX widget

    Posted Mon December 04, 2023 12:32 PM
    I have problem with apdex widget. It doesn't work after creating. The problem occurs for Website and also for Application.
    As you can see below on print screens, during configuration preview option shows data.
    But later widget stays empty.
    I have send query using INSTANA API.
    Get Apdex Configuration response:

    curl -k --location --request GET "https://xx.xx.xx.XXX/api/settings/apdex"   --header "Authorization: apiToken XXXXXXXX"


    Apdex Report response contains errror:

    curl -k --location --request GET "https://xx.xx.xx.xx/api/apdex/report/hzbHC0NFSl-GJFUxEIYwOQ?from=1701589768754&to=1701590103000"   --header "Authorization: apiToken XXXXXX"

    {"errors":["Error happened when trying to compute Apdex score."]}

    I tried to set different configurations but widget is empty all the time.
    I have selfhosted INSTANA on docker. My version of INSTANA BACKEND is:
    Instana self-hosted: 257-3 3.257.222-0

    Any idea how to solve this?


  • 2.  RE: Problem with APDEX widget

    Posted Mon December 11, 2023 10:10 AM

    Hello Lukas,

    Thanks for the message.  Unfortunately, the Apdex widget is not currently supported on docker installations.  I apologize for the confusion on this as it is not clearly specified in our documentation.  We will make changes to clarify this in the documentation, and will also be updating the feature flags in the future to prevent confusing situations as you've encountered.

    If you'd like to track this further, please open a support ticket which will add priority and tracking to our engineering team.  Thank you.

    Chad Holliday

    Chad Holliday

  • 3.  RE: Problem with APDEX widget

    Posted Tue December 19, 2023 12:29 AM
    Thank you for clarification. I would ask how to enable apex widget on Openshift.
    Could you point me where is some information how to enable it?
    Which option is responsible for that?
    Right now I'm not able to choose it.


  • 4.  RE: Problem with APDEX widget

    Posted Thu December 21, 2023 09:46 AM

    Hi Lukas, 
    You can enable the SLO feature ( to enable the SLO pipe in the OCP self-hosted deployment. Docker self-hosted deployment does NOT support the Apdex feature.
    When you need further support to guide you through the installation, enablement, data collection and API interactions, please open a support ticket to keep track of the progress.
    Joseph Yang

    Joseph Yang