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1. What happens when you follow the suggestion and turn off shared classes?
2. For the other one is there anything useful in the agent logs?
This is why I suggested you carefully read the section on IBM J9. It documents a maven repository where you can download the file. Here is the link: https://repo1.maven.org/maven2/com/instana/instana-javaagent/Per my previous note, you need to use lower case "n" in "Xshareclasses:none"Place these at the beginning of your java arguments. And, send us your full java arguments so that we can see them.