Marty,
Great question. In the
library for Watson Assistant you will see a link to an article on a
Guide to Multiulingual Chatbots. That is a great place to start. Often we will see our customers, like
Harris County, use multiple buttons to launch chatbots, and do a language-specific chatbot for each supported language. Some of this depends on the subject matter - some knowledge domains lend themselves to easy language translation (so a single chatbot, with language translation used to convert to your customer's primary language), while others may be complex where straight language translation will not capture nor c ommunicate subtle ideas and concepts.
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Daniel Toczala
Community Leader and Customer Success Manager - Watson
dtoczala@us.ibm.com------------------------------
Original Message:
Sent: Sun May 23, 2021 02:07 AM
From: Marty Kelly
Subject: Responding to non-English responses
Hi All,
I would be interested to hear how people who are building public facing bots address the issue of non English language users.
I was thinking of having the welcome message state that non English language users can access information via a given URL.
How have people dealt with with this issue?
Regards,
Martin
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Marty Kelly
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