On March 3 (Thursday) The New York Times published a story in their special editorial section covering 'AI in Real Life', a new series on AI's potential to solve everyday problems.
The article 'Ending the chatbot's spiral of misery' highlights IBM´s leadership in transforming customer service while sharing the new and innovating ways businesses are using artificial intelligence to end the spiral of misery when interacting with chatbots. It surfaces the shortcomings of traditional chats and how AI is transforming customer service.
IBM customers, GM Financial improved the accuracy of its virtual assistants by 60% through the collaboration between its developers and IBM engineers, while Anthem is now empowering their business and technical teams with IBM Watson Assistant to develop interactive virtual assistants and automate customer service.
Take a look at the complete story here: https://www.nytimes.com/2022/03/03/technology/ai-chatbot.html
Maria Morel
Product Marketing & Customer Engagement
IBM
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