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Attempting to repeat name and phone number after it's said.

  • 1.  Attempting to repeat name and phone number after it's said.

    Posted Fri October 29, 2021 08:48 AM
    Hello, I'm new to Watson so excuse me if I upset the natural order of things by asking a few questions... I am currently trying to develope an assistant that uses the phone integration to provide customer service to clients that call in and are in need of updates, simple questions answered, etc. I am at a part where if the assistant cannot proceed with the call it simply asks for the customers full name and the phone number, repeats what it has heard, and then it's done. The call flow goes like this:

    Watson initiates the call by saying Hello, and informs the user that they just leave their name and phone number, but when it asks for the phone number it seems to be calling from the "Customer Name" entity and I'm not sure why. Also I am attempting to have it repeat both the first AND last name, as of right now it will only repeat the first, no matter what. Can you tell me what I'm doing wrong? Attached is a picture of the dialogue run through... Please help in any way possible! Thanks in advance!

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    Richard Weinfeld
    IT Administrator
    Telecuity Solutions
    Orlando, FL
    (407)300-8667
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  • 2.  RE: Attempting to repeat name and phone number after it's said.

    Posted Mon November 01, 2021 11:41 AM

    Richard,

      I can't see the attachment or the screenshot.  Sounds like one of two or three things may be happening to you.  One - you are not setting the last name properly in the context variables, and so you don't ever hear a last name. Two - you're evaluating things and jumping to this response before the last name has been parsed and stored as a context variable.  Three - you're not executing the syntax correctly for context variables.

      Do this: run through a session using the "Try it" button, and carefully check the context variables at each stage of execution.  See which variables are getting set, what they are getting set to, and why.



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    Daniel Toczala
    Community Leader and Customer Success Manager - Watson
    dtoczala@us.ibm.com
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