Hello, I'm new to Watson so excuse me if I upset the natural order of things by asking a few questions... I am currently trying to develope an assistant that uses the phone integration to provide customer service to clients that call in and are in need of updates, simple questions answered, etc. I am at a part where if the assistant cannot proceed with the call it simply asks for the customers full name and the phone number, repeats what it has heard, and then it's done. The call flow goes like this:
Watson initiates the call by saying Hello, and informs the user that they just leave their name and phone number, but when it asks for the phone number it seems to be calling from the "Customer Name" entity and I'm not sure why. Also I am attempting to have it repeat both the first AND last name, as of right now it will only repeat the first, no matter what. Can you tell me what I'm doing wrong? Attached is a picture of the dialogue run through... Please help in any way possible! Thanks in advance!
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Richard Weinfeld
IT Administrator
Telecuity Solutions
Orlando, FL
(407)300-8667
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