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Problem deserializing 'setterless' property 'intents': get method returned null

  • 1.  Problem deserializing 'setterless' property 'intents': get method returned null

    Posted Thu October 07, 2021 10:14 AM

    Hi!

    Well, i'm using ibm voice gateway trying to connect to a watson assistant directly, but when i call i get this error:

    W CWSGW0031W: The call to Voice Gateway failed because of an error communicating with the Conversation ser vice at the following endpoint URL = https://api.us-south.assistant.watson.cloud.ibm.com/instances/0022e9bd-4e1f-4e8b-ba3f-9587ba4d0530/v1/workspaces/1dda8b35-342a-41b3-9fe6-2f2bf566dbb7/message. The SIP Orchestrator will try to transfer the call. sessionID = 2328496a-701c-4660-8e4f-f12cd21154f7 Reason = Problem deserializing 'setterless' property 'intents': get method returned null
    at [Source: (String)"{"intents":[],"entities":[],"input":{"options":{"return_context":true},"text":""},"output":{"generic":[{"response_type":"text","text":"Buenas tardes, ¿estoy comunicado con el señor Pedro González?"}],"text":["Buenas tardes, ¿estoy comunicado con el señor Pedro González?"],"nodes_visited":["Bienvenido"],"log_messages":[]},"context":{"skills":{"main skill":{"user_defined":{"vgwSIPF romURI":"sip:+56227125934@3.136.233.228","vgwSIPCustomInviteHeaders":{"dnis":"+56982829196","ani":"+56227125934"},"vgw"[truncated 752 chars]; line: 1, column: 12] (through reference chain: com.ibm.ws.cg w.api.v2.MessageResponseV2["intents"]). x-global-transaction-id = 9d0cfe7e-cdb5-4f5b-b2c2-5c66e205f771 tenantID = sip:+56982829196@18.117.188.51

    any ideas on how to solve it?



    ------------------------------
    Pipe San Martín
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    #WatsonAssistant


  • 2.  RE: Problem deserializing 'setterless' property 'intents': get method returned null

    Posted Thu October 07, 2021 11:38 AM
    Pipe,

      I have never seen anything like this before.  I would open a support ticket, at https://cloud.ibm.com/unifiedsupport/supportcenter.  The support team should be able to help you dig into this and find out what is going on.

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    Daniel Toczala
    Community Leader and Customer Success Manager - Watson
    dtoczala@us.ibm.com
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